Order Not Coming Through

  • We’ve had two separate customers tell us they have made an order on our website and the order is not showing in our orders section. We’re not sure how to start fault finding and could do with some advice

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  • Did you make changes on your website? Like custom order status? If yes then try to disable/enable the plugin.

    Hi there!

    It seems like a couple customers have made orders on your site, but you’re not seeing those orders under WP Admin > Orders. This kind of issue could be caused by a number of factors, so I’ll give you a few avenues to try!

    1. Can you confirm that the order placed by the customer was successful? IE: did payment go through, and/or did the customer receive an order confirmation email?
    2. If so, please navigate to WP Admin → WooCommerce → Status → Logs. On that page, you can find any recent fatal error logs. If you see a log name that begins with fatal-errors, please reply with the full text of the error.
    3. One of the most common causes of these issues is, as @sulov mentions above, conflicts caused by plugins or themes. Please see if you can reproduce the issue of Orders not coming through. Then, check out our guide on conducting conflict tests here, and follow the steps to determine whether the issue continues during a conflict test.
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