Order not received

  • Resolved kitefreakk

    (@kitefreakk)


    4 years, 8 months ago

    Hi, when my customers buy something and get to the checkout page, they are able to pay, but an order is not generated.
    This is due apparently to the send order button appearing only after payment.
    Is there a way to change this?
    It should be
    Customer fills in their Data
    chooses payment provider
    Clicks order now
    and then the payment site is generated
    they pay
    and done

    currently it seems to be
    fills data
    pay with bitcoin
    (order not yet generated)
    payment page is generated
    they pay
    now people dont wait, but after payment the button appears to order now
    usually people seem to close the page before that point.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Triple-A.io

    (@tripleatechnology)

    Hi @kitefreakk
    Apologies for the problems you seem to encounter.

    Indeed, currently we do the same as Stripe and Paypal plugins:
    – user fills in his info,
    – user selects payment method (in this case, Bitcoin),
    – user makes a payment,
    – once payment is detected, the order is placed (the “order now” or equivalent button is triggered programmatically).

    (By the way, if too little is paid, for any reason, the order is still placed, so that there would be a proof and trace of this in the system.)

    We received similar complaint once before, but it has been a long time. So this issue of an order not being placed seems to happen rarely. (Likely due to browser plugins breaking some javascript? we haven’t been able to replicate the problem ourselves.)

    Even if this type of problem happens rarely, it’s very bad user experience (for customer and/or merchant). We understand that.
    As a plugin update is currently work-in-progress, we will look into this “create order first, then take payment” approach and plan implementation accordingly.

    So there won’t be a solution right away, I’m sorry to say, but we will add this onto our roadmap for the next plugin update.

    Maybe a temporary solution would be to add a message to some of the configurable checkout text in WooCommerce, to add a warning “Please make sure you do not close the window after payment, before the order has been placed”. Not great, i admit.

    Thread Starter kitefreakk

    (@kitefreakk)

    Thanks for the reply! I have left a message… I’m looking forward to the update :)!
    More info: It seems interesting, as the orders did get created when I had a second payment option.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Order not received’ is closed to new replies.