Order Notes

  • Resolved mariods

    (@chaosm)


    5 years, 5 months ago

    Hi I use the latest version of your plugin, woocommerce and wpml.

    I test orders. When the card is not acceptable the order returns to cancel.
    An email goes to the customer which should inform him that order canceled or something like this you have at backend

    Thank you for shopping with us.
    However, the transaction wasn’t successful, payment wasn’t received.
    Eurobank Transaction ID:

    Instead of this, i get an email with all details and the area with the customer’s notes is blank. Do you use any shortcode like [woo_mb_customer_provided_note] to display
    the message to email?

    I use WooCommerce Email Customizer if that affects it (but i dont think)
    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Support gibeladakis

    (@gibeladakis)

    Good afternoon dear user,

    thank you for your message and excuse us for the late reply.

    We are currently looking into this issue and we will get back to you once we have completed the checks.

    Best Regards,
    George I. Beladakis
    Quality Assurance & Quality Control Analyst @ Enartia

Viewing 1 replies (of 1 total)
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