Order notes and order updates not working

  • Resolved jlucas090866

    (@jlucas090866)


    4 years, 6 months ago

    Hi,

    When trying to add a note to an order/quotation, I get a busy icon, the note is added (confirmed by the fact I get an email) but the browser doesn’t respond. On checking the developer tools console I get the following errors:

    2CSS3119: No fonts available for @font-face rule
    noticons.css (1,25686)

    SCRIPT12008: SCRIPT12008: WebSocket Error: Incorrect HTTP response. Status code 403, Forbidden

    0: Object doesn’t support property or method ‘apply’
    jquery.js (2,12226)

    HTTP500: SERVER ERROR – The server encountered an unexpected condition that prevented it from fulfilling the request.
    (XHR)POST – https://www.thepartykegcompany.co.uk/wp-admin/admin-ajax.php

    WooCommerce version: 4.1.1
    WooCommerce REST API package: 1.0.7 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/woocommerce/packages/woocommerce-rest-api
    WooCommerce Blocks package: 2.5.16 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/woocommerce/packages/woocommerce-blocks/
    Action Scheduler package: 3.1.6 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/woocommerce/packages/action-scheduler
    WooCommerce Admin package: 1.1.3 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/woocommerce/packages/woocommerce-admin
    Log directory writable: /opt/bitnami/apps/wordpress/htdocs/wp-content/uploads/wc-logs/
    WordPress version: 5.4.1

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    Are you seeing any fatal error logs under **WooCommerce > System Status > Logs**? Also, can you share a copy of your status report as found at **WooCommerce > Status**?

    Finally – are you seeing the same thing when adding order notes to a regular order instead of to a quotation (which I assume is powered by a 3rd party plugin)?

    Thread Starter jlucas090866

    (@jlucas090866)

    The plugin is ‘Woocommerce quotation‘ –

    Fatal Errors log extract:

    2020-05-27T12:29:20+00:00 CRITICAL Uncaught Error: Call to a member function get_date_created() on bool in /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/woocommerce/includes/tracks/events/class-wc-orders-tracking.php:56
    Stack trace:
    #0 /opt/bitnami/apps/wordpress/htdocs/wp-includes/class-wp-hook.php(287): WC_Orders_Tracking->track_order_status_change(”, ”, ‘added-note’)
    #1 /opt/bitnami/apps/wordpress/htdocs/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
    #2 /opt/bitnami/apps/wordpress/htdocs/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #3 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/woocommerce-quotation/classes/class.adq.order.php(57): do_action(‘woocommerce_ord…’, ”, ”, ‘added-note’)
    #4 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/woocommerce-quotation/functions/adq-quote-ajax.php(294): ADQ_Order->add_order_note(‘zvvcxzcvzxvc’, 1)
    #5 /opt/bitnami/apps/wordpress/htdocs/wp-includes/class-wp-hook.php(287): adq_add_order_note(”)
    #6 /opt/bitnami/apps/wordpress/htdocs/wp-includes/c in /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/woocommerce/includes/tracks/events/class-wc-orders-tracking.php on line 56

    Status Report:### WordPress Environment ###

    WordPress address (URL): https://www.thepartykegcompany.co.uk
    Site address (URL): https://www.thepartykegcompany.co.uk
    WC Version: 4.1.1
    REST API Version: ? 1.0.7
    WC Blocks Version: ? 2.5.16
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.1.3
    Log Directory Writable: ?
    WP Version: 5.4.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.16
    PHP Post Max Size: 40 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    cURL Version: 7.69.0
    OpenSSL/1.1.1d

    SUHOSIN Installed: –
    MySQL Version: 8.0.18
    Max Upload Size: 40 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 4.1.1
    WC Database Prefix: tpkc_
    Total Database Size: 260.96MB
    Database Data Size: 258.47MB
    Database Index Size: 2.49MB
    tpkc_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    tpkc_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tpkc_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tpkc_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    tpkc_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tpkc_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    tpkc_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    tpkc_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tpkc_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tpkc_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tpkc_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tpkc_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tpkc_actionscheduler_actions: Data: 0.17MB + Index: 0.14MB + Engine InnoDB
    tpkc_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    tpkc_actionscheduler_logs: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
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    tpkc_aiowps_failed_logins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    tpkc_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tpkc_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    tpkc_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tpkc_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_options: Data: 248.22MB + Index: 0.16MB + Engine InnoDB
    tpkc_postmeta: Data: 1.52MB + Index: 0.48MB + Engine InnoDB
    tpkc_posts: Data: 5.50MB + Index: 0.20MB + Engine InnoDB
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    tpkc_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_term_relationships: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    tpkc_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tpkc_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tpkc_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tpkc_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    tpkc_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    tpkc_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tpkc_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tpkc_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tpkc_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tpkc_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    tpkc_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    tpkc_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tpkc_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    tpkc_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tpkc_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tpkc_woobe_history: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    tpkc_woobe_history_bulk: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tpkc_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tpkc_yoast_indexable: Data: 0.23MB + Index: 0.08MB + Engine InnoDB
    tpkc_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    tpkc_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tpkc_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tpkc_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tpkc_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    ### Post Type Counts ###

    addify_quote: 9
    addify_rfq: 2
    attachment: 118
    customize_changeset: 7
    nav_menu_item: 39
    page: 22
    post: 4
    product: 72
    product_variation: 45
    revision: 562
    shop_order: 33
    wobd-badge-designer: 1
    wpcf7_contact_form: 2
    wpforms: 1

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (25) ###

    Redux Framework: by Team Redux – 3.6.18
    All In One WP Security: by Tips and Tricks HQ
    Peter Petreski
    Ruhul
    Ivy – 4.4.3

    Breadcrumb NavXT: by John Havlik – 6.4.0
    Contact Form 7: by Takayuki Miyoshi – 5.1.9
    GDPR Cookie Consent: by WebToffee – 1.8.8
    Email Notification on login: by Apasionados – 1.2.0
    Facebook for WooCommerce: by Facebook – 1.11.3
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.10.4
    Jetpack by WordPress.com: by Automattic – 8.5
    WPBakery Page Builder: by Michael M – WPBakery.com – 6.2.0
    KeyDesign Addon: by KeyDesign – 3.0
    Mailchimp for WooCommerce: by Mailchimp – 2.4.0 – Installed version not tested with active version of WooCommerce 4.1.1
    Slider Revolution: by ThemePunch – 6.2.2
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.16.26.24

    Woo Badge Designer – WooCommerce Product Badge Designer WordPress Plugin: by AccessPress Themes – 2.0.0 – Installed version not tested with active version of WooCommerce 4.1.1
    WooCommerce Bulk Editor: by realmag777 – 1.0.5.1 – Installed version not tested with active version of WooCommerce 4.1.1
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.1
    Woocommerce quotation: by Aldaba Digital – 3.0.7 – Installed version not tested with active version of WooCommerce 4.1.1
    WooCommerce Services: by Automattic – 1.23.0 – Installed version not tested with active version of WooCommerce 4.1.1
    WooCommerce – ShipStation Integration: by WooCommerce – 4.1.36
    WooCommerce: by Automattic – 4.1.1
    Yoast SEO: by Team Yoast – 14.2
    WP File Manager: by mndpsingh287 – 6.4
    WP Mail SMTP: by WPForms – 2.0.1
    WPForms Lite: by WPForms – 1.6.0.2

    ### Inactive Plugins (1) ###

    Age Gate: by Phil Baker – 2.5.2

    ### Settings ###

    API Enabled: –
    Force SSL: ?
    Currency: GBP (￡)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #7 – /shop/
    Cart: #8 – /cart/
    Checkout: #9 – /checkout/
    My account: #10 – /my-account/
    Terms and conditions: #147 – /terms-conditions/

    ### Theme ###

    Name: LeadEngine
    Version: 2.0
    Author URL: https://themeforest.net/user/Key-Design
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?

    ### Templates ###

    Overrides: leadengine/woocommerce/archive-product.php
    leadengine/woocommerce/content-product.php
    leadengine/woocommerce/loop/price.php
    leadengine/woocommerce/single-product/product-image.php
    leadengine/woocommerce/single-product/product-thumbnails.php
    leadengine/woocommerce/single-product.php

    ### Action Scheduler ###

    Complete: 503
    Oldest: 2020-05-16 00:02:43 +0100
    Newest: 2020-05-27 14:13:48 +0100

    Pending: 1
    Oldest: 2020-05-28 06:18:24 +0100
    Newest: 2020-05-28 06:18:24 +0100

    `

    Thread Starter jlucas090866

    (@jlucas090866)

    Any thoughts?

    Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    The fatal error you shared seems to be related to the WooCommerce Quotation plugin. Please try to disable the plugin and test with the normal process in WooCommerce. If the issue comes from the Quotation plugin, I’d suggest reaching out to the plugin’s support to report this: https://woocommercequoteplugin.com/my-tickets/

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @jlucas090866

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

    Thread Starter jlucas090866

    (@jlucas090866)

    Hey there – the guys at https://woocommercequoteplugin.com/my-tickets/ haven’t responded and therefore my issue isn’t resolved.

    Next step would be to find a good developer to help me fix the code – any suggestions?

    • This reply was modified 4 years, 5 months ago by jlucas090866.
Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Order notes and order updates not working’ is closed to new replies.