Order notification problem

Hi there – I see the Jetpack connection for your site is not good at the moment which is the reason you are not getting notifications.

Currently, the Jetpack is not connected because XML-RPC is not responding correctly. You can also see that this file is not loading correctly by loading it in your browser. It currently returns a “403 Forbidden” response.

So what we need is for XML-RPC to be accessible so that Jetpack can communicate with the WordPress.com servers.

• URL: https://example.com/xmlrpc.php [replace “example.com” to your URL]

As a first step, I’d recommend disabling any security plugins you might have installed. It might also be possible that your hosting provider blocks access to this file. If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

Also, please find the IP ranges for the connection between your site and Jetpack/WordPress.com here, and whitelist them for HTTP and connections on your site:

• https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/#allow-all-communications

Once we are able to access your site’s xmlrpc.php file, you should be able to connect Jetpack to https://wordpress.com.

Let me know how it goes!

Hi there again!

Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

Hello there,

It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!