Order notifications sending issues

  • Resolved Krzysztof Planeta

    (@chrisplaneta)


    7 years, 5 months ago

    Hi,

    We’ve configured order notifications in Mailchimp but after we make a test order no notification is sent until we change its status to “processing”. What is more, after changing the status to “completed”, no email is being sent. Can you help us with that?

    Our server is running on “litespeed server” if that helps.

    Have a nice day,
    Krzysztof P?aneta

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  • Hey there @chrisplaneta

    Thanks for your post. Order Notification Automations are a feature that the plugin interacts with, though our knowledge on how that feature works within MailChimp may be a bit limited, as we cannot access your particular account.

    That being said, I did do a bit of testing in our test account to see what I could find for you. The Order Notification Automation will send the “Order Invoice” email when an order is passed with the “processing” status, and the “Shipping Confirmation” email should be sent when an order is moved to a “completed” status.

    All that said, if you’re seeing something different here, I’d recommend reaching out to MailChimp’s support team here. They’ll be able to take a look at your account’s setup to get a better sense of diagnosing what’s going on.

    Thanks again for your post, and let me know if you have any questions.

    – Malachite

    Same issue here for months, Support can’t fix it.

Viewing 2 replies - 1 through 2 (of 2 total)
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