Order Number Import Question

  • Resolved sjcakey

    (@sjcakey)


    4 years, 6 months ago

    Hi

    When using the order import routine, woo-commerce creates its own order number and adds the original order number (from my import file) as a note on the order. I would really like the Woocommerce order to be the order number I am importing. Is this possible?

    Many thanks

    Sarah

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @sjcakey,

    As per our understanding you are having the issue of order number being automatically generated by Wooocommerce instead of using the same order number in the CSV file.
    If you are migrating the orders from one site to another site and if the order ID is already used on the importing site for other posts then the orders will be imported with a new order number. You can overcome this issue by installing our Sequential order number plugin.

    Thread Starter sjcakey

    (@sjcakey)

    Hi

    Yes, that is the problem – I am importing orders from a different eCommerce site into Woocommerce. The other E-commerce site has an Order Id that I would like to become the order Id in Woocommece so I can easily cross-reference the two.

    The order numbers that are coming over from the other eCommerce site are much longer than the numbers Wocommece is generating so they are not already in use by Woocommerce so I don’t see why new numbers are being generated rather than importing the Order Id supplied in the CSV file. I looked at the sequential order number plugin but I don’t understand how this would help in this situation. Please give more details.

    Many thanks

    Plugin Author WebToffee

    (@webtoffee)

    Hi @sjcakey,

    In order to import orders with the same ID as in the CSV file, the ID present in the CSV column has to be available on the importing site. If the ID is already used for other posts then the orders cannot be imported with the same ID. Hope this is clear.

    Also, please make sure that you use the default column header names in the importing file.

Viewing 3 replies - 1 through 3 (of 3 total)
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