Order numbers changed after update

  • Resolved saso

    (@saiso)


    1 year, 2 months ago

    Hi,

    I have a similar problem to this one > https://www.ads-software.com/support/topic/all-order-numbers-reverted-after-update/.

    All my previous order numbers were changed after updating the plugin (ver. 1.6.0) AND plugin database. All NEW orders have correct order numbers even after plugin/database update and are in correct sequence to the previous sequence of order numbers which were then changed after update.

    I know i have a renumerate option but I am not sure if renumeration will be correct and if this action is reversible if something goes wrong? All orders start with nr.1 every start of the year. My orders range from year 2018.

    What is the best way to deal with this situation? I appreciate your help.

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author tychesoftwares

    (@tychesoftwares)

    Hi @saiso,

    Sorry for the delay in response.

    Do you mean that all the orders has been reverted back to WooCommerce Order number after our plugin update? And do you have “Reset Counter” set to 1 year?

    However, it’s not possible to reset renumbered order numbers.

    Additionally, I suggest you submit a ticket on our support tool directly (maybe with a link to this thread) so that we can more communicate on this.

    “

    Thread Starter saso

    (@saiso)

    Hi,

    Yes all numbers were reverted to WooCommerce Order numbers after updating the plugin and the database. After updating the plugin I was prompted to update the Custom order number database also.

    But new orders that were placed after the update have correct sequence from before the update.

    Our reset counter is set to 1 year so that every January 1st. a new order sequence is started.

    I submitted a ticket on your support tool and attached a screenshot of a Woocommerce Orders also.

    Thanks for help.

Viewing 2 replies - 1 through 2 (of 2 total)
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