Order numbers changing

  • Thanks for all of your previous help ?? however ….

    We now seem to have the problem that Woocommerce is creating sequential order numbers quite happiily (up to 213 now) but when it goes through to Kashflow as a quote the order number has changed to 224. I know we can change it manually in Kashflow before converting to an invoice but having to backwards refer is a bit of a pain.

    And one tiny thing more … now we use ‘quotes’ in Kashflow it seems to be ignoring the discount voucher amount and passing through the full retail amount, when we would rather it passes across the amount payable.

    Sorry ??

    Glen

    https://www.ads-software.com/plugins/kashflow-for-woocommerce/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author swicks

    (@swicks)

    Hi

    So if another order was placed following on from Woocommerce order 213 – Woocommerce order would be 214 and making Kashflow quote 225? Does 214 exist as a quote already?

    I will need to investigate coupons further.

    Steve

    Thread Starter picturecentric

    (@picturecentric)

    Hi there

    Sorry to trouble you, but you have kindly been helping Glen with issues we have been having and I would be very grateful for some further assistance. Firstly, we still have the above outstanding issue of the numbers not corresponding on the Kashflow orders generated. Secondly (and most urgently), I have confirm,ed that we definitely are still not getting e-mails to the e-mail address entered when orders are generated on WooCommerce. I would be most grateful for your help on this.

    Thank you.

    Catherine

    Thread Starter picturecentric

    (@picturecentric)

    PS. Sorry, also the coupons issue outstanding….

    Thanks,

    Catherine

    Plugin Author swicks

    (@swicks)

    Hi Catherine
    Are you able to answer my previous post?
    Are any emails being generated in Woocommerce? Are you getting any order confirmations?

    Apologies for asking questions, but I need to try and understand what your issues are.

    Regards,

    Steve

Viewing 4 replies - 1 through 4 (of 4 total)
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