Order numbers not working for new orders

  • Resolved teuslo

    (@teuslo)


    3 years, 6 months ago

    Dear all,

    I’ve installed Sequential Order Numbers on my webshop pipper.nl. When I save the options the order numbers of existing orders are adjusted to the format I provided in the settings. However, new orders do not get properly formatted order numbers. These orders do get the right formatted order number after I save the settings again.
    Any ideas on how to solve this issue?
    Thanks!

    Teus

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @teuslo,

    We are here to assist!

    Could you please clarify how new orders are added in your site? Is it via the regular woocommerce checkout workflow or via some other method ?

    Thread Starter teuslo

    (@teuslo)

    Hi,

    I use the regular woocommerce checkout workflow.

    Teus

    Plugin Author WebToffee

    (@webtoffee)

    Hi @teuslo,

    Kindly share your Woocommerce system status report from Woocommerce > Status page. If you have any concerns about sharing it publically, you can send it privately via this link.

    Thread Starter teuslo

    (@teuslo)

    Hi @webtoffee,

    I’ve sent you the Woocommerce status report privately using the link you provided.
    Thanks

    Teus

Viewing 4 replies - 1 through 4 (of 4 total)
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