Order of fields in email

Hi Lori,

I tested by changing the order of the fields in the backend, but I am still receiving email notifications in the same order as they appear in the backend.

Frontend + Backend:

Email notification

Would you mind exporting your form and sending it to me so I can test it on my sandbox environment to identify the root cause of the issue? For guidance on how to export the form, please refer to the following article.

→ https://ninjaforms.com/docs/import-export/

I don’t see a way to upload a file here.

Hi Lori,

Feel free to upload the file to any file sharing platform like Google Drive and then share the link here. This will allow me or someone from the forum to test the form and assist you in resolving the issue. Thank you.

Thanks, you can find it here. https://www.dropbox.com/scl/fi/0jb35sx3brp51oy07nypj/nf_form_04_03_2024_Reservations.nff?rlkey=a1w3wxs6aeiebef2zrk68ompu&dl=0

Hi Lori,

I have recently tested the email notification, and all fields are displaying in the same order. Thus, I was unable to replicate the issue you are experiencing.

Please proceed by deactivating all third-party plugins and leaving only Ninja Forms active. Then, try to reproduce the issue again.

Please keep me posted about the outcome. Thank you ??

I deactivated all the plugins and still got the same result. This is the email received, which is not the same order as the form.

Number of Ski\Board Bags: 1
Scheduled Pick Up Time: 12:00 am
Date of Departure: 04/11/2024
Pick Up Lodge or Address: test
Number of Passengers Departing: 1
Child Seat Needed: No
Destination Lodge or Address: test
Name: Lori
Airport Arriving From: test
Airline and Flight Number: test
Time of Arrival: 12:00 am
Date of Arrival: 04/03/2024
Total Number of Passengers: 1
Cell Phone: 555-555-1212
Email: [email protected]

In this case, you can reinstall the Ninja Forms plugin by following the instructions in the article here: https://themify.me/blog/how-to-reinstall-wordpress-plugins. Reinstalling will not delete any forms or submissions.

For added safety, you can create a complete backup of your website using the guide provided here: https://jetpack.com/blog/how-to-back-up-your-wordpress-site/. This way, if anything goes wrong, you can easily restore it.

If these steps don’t resolve the issue, you can also wait to hear back from the Ninja Forms team. Thank you.

I reinstalled Ninja forms, same thing happens.

Hello Lori,

If you need additional support, you can get in touch with our Customer Success team here. Don’t hesitate to share all the details you’ve mentioned here; it’ll help speed up the process.