Order on hold email different textcolour than mail template

  • I got a strange error this day, all emails and confirmations on order and such looks excactly like my email template but not the order on hold mail. It has some parts of the text in purple/pink.

    I got the problem, as far as I know, when I installed Loco Translate and translated the text:Your order is on-hold until we confirm payment has been received. Your order details are shown below for your reference: to swedish. I have tried to disable Loco, even though I find it far fetched that the plug-in is the issue, but nothing changes. And another strange part of the problem is that what text that changes colour from the default black to purple isn¨t static, it changes from On hold mail to on hold mail, in other worlds sometimes a text is purple/pink and sometimes not. Really strange.

    Do anyone have an idea on how to troubleshoot this?

    Kind regards
    Markus Lindstrom

    https://www.ads-software.com/plugins/woocommerce/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    That is quite strange.

    Try temporarily switching back to the WordPress Twenty Sixteen Theme, or Storefront, and disable all plugins except for WooCommerce. If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

    Remember that while testing you will need to send out new emails. You can use the “order actions” on the right side of the admin order area for this.

    Thread Starter mackanl

    (@mackanl)

    Thanks for the tip, I am using a child theme of Storefront right now and have never had this problem before. I′ll check back later to see when I have had the time to test your suggestion properly.

Viewing 2 replies - 1 through 2 (of 2 total)
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