Order on hold , even if successful on eWAY

Hi @david2019 – This kind of problem is usually caused by either a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

– Joey

Hi Joey,

Thanks, ill load up a fresh sandbox with the above and test it out.

Kind regards

DV

Thanks, @david2019!
Let us know how that goes ??

– Joey

Hi @david2019 – Any progress here?

– Joey

Hi Joey,

Testing in within the next 48 hours, well report back

cheers

dv

Hi joey,

Just testing now, I have setup a fresh sandbox for testing with latest (WordPress, Woocommerce, Woocommerce membership, Woocommerce Subcription + Woocomerce eWAY Gateway + twenty ninten default theme). Nothing else installed on the site.

1. Placed a subscription order, it worked and payment went into eWAY.
– Subscription auto set to active
– Payment placed on Hold.
2. I changed the payment to completed manualy.

Ill now wait 24 hours when the subscription renews, and see what happends.

Cheers

dv

• This reply was modified 4 years, 5 months ago by David.

Thanks for letting us know, @david2019!

– Joey

Hi Joey, just testing again. It past 24 hours and the subscription renewed.

It processed successfully in eWay and I can see the transaction, but the wordpress order is stuck in “Processing” even though its suppose to be completed?

regards

David

Hi @david2019 – The order will only be completed if a) the product is both virtual and downloadable, or b) you manually mark it as Completed.

Processing = paid, but not shipped
Completed = paid and shipped

Normal “auto-complete” snippets won’t work, as renewal orders are handled differently. You could look at this plugin: https://github.com/jrick1229/woocommerce-subscriptions-auto-complete-orders

– Joey

Hi Joey,

Ok, let me try tick downloadable and virtual. As only virtual is ticked.

Kind Regards

David

Hey @david2019

As the order is Processing, this is successful and paid.

As your query is related to a premium WooCommerce.com extension – Subscriptions, I’m going to mark this as resolved.

Please reach out to us via your WooCommerce.com account if you need further help with this and include the link to this forum post.

Thanks,

Ok, Thank you