Order Page Formatting Messed up

  • Resolved adamv3d

    (@adamv3d)


    2 years, 2 months ago

    Hi, in my admin panel for woocommerce, the orders page has started to display everything incorrectly.

    Last time I looked, it showed things like order number, shipping address, name, status etc.

    Now it just has 4 columns: title which is basically a date and time, with a “- password protected” thing, A blank statistics column, a column for comments, and a date field at in the last column.

    I thought maybe the screen options had changed, but the options i need are not there. Its like the entire formatting template for the woocommerce orders page has changed to be like posts or something. its really weird.

    I tried the woocommerce shipping plugin and then removed it so maybe this did it? I’m not sure.

    
### WordPress Environment ###

WordPress address (URL): https://vector3d.co.uk
Site address (URL): https://vector3d.co.uk
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.80.0
OpenSSL/1.1.1o

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: wp_tra0342n5g_
Total Database Size: 50.61MB
Database Data Size: 28.67MB
Database Index Size: 21.94MB
wp_tra0342n5g_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_tra0342n5g_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tra0342n5g_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_tra0342n5g_woocommerce_downloadable_product_permissions: Data: 1.52MB + Index: 0.98MB + Engine InnoDB
wp_tra0342n5g_woocommerce_order_items: Data: 0.19MB + Index: 0.06MB + Engine InnoDB
wp_tra0342n5g_woocommerce_order_itemmeta: Data: 1.52MB + Index: 1.86MB + Engine InnoDB
wp_tra0342n5g_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_tra0342n5g_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tra0342n5g_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_tra0342n5g_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_tra0342n5g_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_tra0342n5g_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_tra0342n5g_postmeta: Data: 5.20MB + Index: 6.06MB + Engine InnoDB
wp_tra0342n5g_posts: Data: 2.16MB + Index: 0.33MB + Engine InnoDB
wp_tra0342n5g_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_tra0342n5g_usermeta: Data: 2.52MB + Index: 3.00MB + Engine InnoDB
wp_tra0342n5g_users: Data: 0.28MB + Index: 0.27MB + Engine InnoDB
wp_tra0342n5g_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_tra0342n5g_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_tra0342n5g_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_tra0342n5g_wc_customer_lookup: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
wp_tra0342n5g_wc_download_log: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_tra0342n5g_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tra0342n5g_wc_order_product_lookup: Data: 0.19MB + Index: 0.27MB + Engine InnoDB
wp_tra0342n5g_wc_order_stats: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
wp_tra0342n5g_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tra0342n5g_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_tra0342n5g_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_tra0342n5g_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_tra0342n5g_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_tra0342n5g_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_tra0342n5g_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_tra0342n5g_woocommerce_bis_activity: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wp_tra0342n5g_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_tra0342n5g_yoast_indexable: Data: 0.50MB + Index: 0.42MB + Engine InnoDB
wp_tra0342n5g_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_tra0342n5g_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_tra0342n5g_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tra0342n5g_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 176
customize_changeset: 12
mc4wp-form: 1
nav_menu_item: 8
oembed_cache: 2
page: 17
post: 2
product: 30
product_variation: 16
revision: 78
shop_coupon: 11
shop_order: 2345
shop_order_refund: 1
wp_global_styles: 2
wp_navigation: 5

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

Gravity Forms: by Gravity Forms – 2.6.6
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.4.0
Easy Auto SKU Generator for WooCommerce: by Dan Zakirov – 1.1.2
Fresh Forms for Gravity: by Samuel Aguilera – 1.4
Jetpack: by Automattic – 11.3
Mailchimp for WooCommerce: by Mailchimp – 2.7.3
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.8
Product Input Fields for WooCommerce: by Tyche Softwares – 1.3.2
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.34
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.26

WooCommerce Back In Stock Notifications: by WooCommerce – 1.3.2
WooCommerce PayPal Payments: by WooCommerce – 1.9.3
WooCommerce Pre-Orders: by WooCommerce – 1.7.2
WooCommerce Royal Mail: by WooCommerce – 2.6.0
WooCommerce - ShipStation Integration: by WooCommerce – 4.2.0
WooCommerce: by Automattic – 6.8.2
Yoast SEO: by Team Yoast – 19.6.1
WP Mail SMTP: by WPForms – 3.5.2

### Inactive Plugins (1) ###

Smush: by WPMU DEV – 3.11.1

### Dropin Plugins (1) ###

db-error.php: db-error.php

### Must Use Plugins (1) ###

System Plugin: by  – 4.37.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #5 - /
Basket: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Neve
Version: 3.3.7
Author URL: https://themeisle.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: neve/woocommerce/product-searchform.php

### Back In Stock ###

Database Version: 1.3.2
Loopback Test: ?

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: GB
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-09-08 14:50:51 +01:00
Options: ?
Notes: 36
Onboarding: completed

### Action Scheduler ###

Canceled: 2
Oldest: 2022-08-31 18:43:08 +0100
Newest: 2022-09-02 22:15:52 +0100

Complete: 3,983
Oldest: 2022-08-09 21:57:04 +0100
Newest: 2022-09-08 10:25:07 +0100

Pending: 3
Oldest: 2022-09-08 13:14:33 +0100
Newest: 2022-09-12 16:35:50 +0100

### Status report information ###

Generated at: 2022-09-08 10:35:10 +01:00
Viewing 9 replies - 1 through 9 (of 9 total)

  • same here, it says “no orders found” in orders section although the count of All is still showing the right number, pending orders shows some entries but they all say password protected. I see the user above has the Mailchimp for WooCommerce plugin installed. I did install and setup this plugin yesterday, which could have caused the issue.. I have tried rolling back WooCommerce to 6.6.1 and have deactivated the Mailchimp plugin however the issue remains.

    Thread Starter adamv3d

    (@adamv3d)

    So far I’ve isolated it to be a Sucuri plugin conflict. temporary disabling that plugin restores the view to what it should be.

    Thread Starter adamv3d

    (@adamv3d)

    I should add, this was not isolated to orders, it also changed the display on the products page.

    Thread Starter adamv3d

    (@adamv3d)

    With just Woo and sucuri, it shows ‘no orders’, if I enabled woo pre-orders plugin, it shows the orders, but in the wrong format and all password protected.

    hi thanks for the info. I confirm that with the Sucuri plugin disabled the issue is resolved. The Sucuri plugin was last updated 4 hours ago so it may be worth rolling the plugin back to a previous version to see if it is a new version that has caused this. Do you want to start a thread on the Sucuri plugin support page also?

    https://www.ads-software.com/support/topic/woocommerce-orders-missing-4/

    Thread Starter adamv3d

    (@adamv3d)

    Final to this. I have isolated the issue to Sucuri V1.8.34 updated 4 hrs ago. rolling back to 1.8.33 solves the issue.

    Download the older version bottom of the page here, disable auto updates, and upload the zip.

    Plugin Support Rafy

    (@nawaz0705)

    Hi @adamv3d

    Final to this. I have isolated the issue to Sucuri V1.8.34 updated 4 hrs ago. rolling back to 1.8.33 solves the issue.

    Download the older version bottom of the page here, disable auto updates, and upload the zip.

    Thank you so much for sharing the solution that works for you. I am pretty sure this will help others a lot! ??

    I am marking this thread as resolved, but please let us know if any additional issues arise!

    Thank you once again!

    Thank you for the tip! Disabling sucuri worked for me too. I am going to downgrade to the version you suggested and wait for an update.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Order Page Formatting Messed up’ is closed to new replies.