order-pay page not updated

  • Resolved dsas22

    (@dsas22)


    2 years, 6 months ago

    Hello Support,

    I’m using the standard checkout of woocommerce. When a payment failed the user redirects to the order-pay page to try again. Here you can select another payment method. Selecting a payment method goes well, only it is not updated in the payment method.

    See Screenshot: https://prnt.sc/MMPC2fHIcX3q
    I selected the klarna payment methods thats also includes fee. But the paymentmethod (betaalmethode) is not updating.

    I deactivated all the plugins and removed added css codes.

    Is this a known issue?

    • This topic was modified 2 years, 6 months ago by dsas22.
Viewing 15 replies - 1 through 15 (of 19 total)

  • Hi @dsas22

    Thanks for reaching out!

    I understand that the payment method selected on the checkout page is not updating after a failed payment.

    I cannot replicate this on my end since after a failed payment, I am not redirected elsewhere from the checkout page.

    I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Furthermore, if you could also find any fatal logs under WooCommerce > Status > Logs, please share it as well.

    Thread Starter dsas22

    (@dsas22)

    Hi Xue,

    Thanks for you reply! for your information. This reoport is from the staging site. There are now only 2 plugins activated, Woocommerce and Mollie Payments for WooCommerce.


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    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page

    Disabled Features: minified-js
    settings

    Daily Cron: ? Next scheduled: 2022-09-05 13:27:27 +02:00
    Options: ?
    Notes: 83
    Onboarding: completed

    ### Action Scheduler ###

    Complete: 1,146
    Oldest: 2022-08-26 11:40:08 +0200
    Newest: 2022-09-04 20:32:16 +0200

    Failed: 1
    Oldest: 2022-09-02 14:18:28 +0200
    Newest: 2022-09-02 14:18:28 +0200

    Pending: 1
    Oldest: 2022-09-05 05:23:37 +0200
    Newest: 2022-09-05 05:23:37 +0200

    ### Status report information ###

    Generated at: 2022-09-04 20:35:10 +02:00
    `

    • This reply was modified 2 years, 6 months ago by dsas22.

    Hi there,

    Thanks for sending the system report.

    WC Database Version: 6.1.2

    This is a general recommendation for your site to run properly be sure to update your database it should match the current version of WooCommerce. You can do it by navigating to WooCommerce > status > tools > update database.

    Then please temporarily switch your theme to Storefront, add an item to the cart, and try to make a failed payment to check if the issue persists.

    If the issue is not present you can reactivate the theme and plugins one by one until the cause behind the issue is found You can find a more detailed explanation on how to do a conflict test here.

    Let us know how that goes.

    Thread Starter dsas22

    (@dsas22)

    Hi All,

    I updated the database and also switch my theme to storefront. The issue is still there. See also screenshot and the system status report after updating the database.

    Screenshot: https://prnt.sc/q-WBEogiNb0v

    
### WordPress Environment ###
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: ?
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 600
PHP Max Input Vars: 20000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.2.44-MariaDB
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: wp_
Total Database Size: 55.35MB
Database Data Size: 40.95MB
Database Index Size: 14.40MB
wp_woocommerce_sessions: Data: 0.16MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.44MB + Index: 0.45MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bluem_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bluem_requests_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bluem_requests_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.47MB + Index: 0.47MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.27MB + Index: 0.23MB + Engine InnoDB
wp_ac_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_email_templates_lite: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwf_actions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_bwf_action_claim: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwf_contact: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_bwf_contact_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwf_wc_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_c4wp_failed_login_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_cookie_scan_categories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_cli_cookie_scan_cookies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_visitor_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cm_idin_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.31MB + Index: 0.42MB + Engine InnoDB
wp_elfsight_age_verification_widgets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fa_user_logins: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hfcm_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_img_optm: Data: 1.52MB + Index: 0.30MB + Engine InnoDB
wp_litespeed_img_optming: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 7.39MB + Index: 0.23MB + Engine InnoDB
wp_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_postmeta: Data: 7.27MB + Index: 5.61MB + Engine InnoDB
wp_posts: Data: 3.47MB + Index: 0.41MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_backup_slides: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.34MB + Index: 0.02MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 2.52MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sc_delivery_methods: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_sc_delivery_zones: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sm_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_term_relationships: Data: 0.28MB + Index: 0.20MB + Engine InnoDB
wp_term_taxonomy: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 0.17MB + Index: 0.08MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcpdf_credit_note_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_proforma_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_webwinkelkeur_invite_error: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfacp_stats: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 1.48MB + Index: 0.00MB + Engine InnoDB
wp_wfco_report_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.42MB + Index: 0.17MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.16MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rocket_cache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wps_hit: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_wps_index: Data: 1.52MB + Index: 1.00MB + Engine InnoDB
wp_wps_key: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
wp_wps_object_term: Data: 0.14MB + Index: 0.41MB + Engine InnoDB
wp_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wps_query: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wps_uri: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wps_user_agent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wapo_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 0.83MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.17MB + Index: 0.30MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_yoast_prominent_words: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.19MB + Index: 0.19MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 677
blocks: 16
br_minmax_limitation: 1
br_notice: 1
cookielawinfo: 20
customize_changeset: 50
custom_css: 2
gift_card: 23
jetpack_migration: 2
mc4wp-form: 1
nav_menu_item: 259
oembed_cache: 2
page: 33
polylang_mo: 1
post: 9
product: 572
revision: 257
shop_coupon: 2
shop_order: 98
ufaq: 1
vc_grid_item: 1
wcpf_item: 4
wcpf_project: 1
wfacp_checkout: 5
woo_discount: 1
woo_discount_cart: 1
wpcf7_contact_form: 2
wp_global_styles: 1
xlwcty_thankyou: 4
yith-wcbm-badge: 1
ywcm_message: 5

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (2) ###

Mollie Payments for WooCommerce: by Mollie – 7.3.0
WooCommerce: by Automattic – 6.8.2

### Inactive Plugins (47) ###

Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.13.0
AeroCheckout: Custom WooCommerce Checkout Pages: by WooFunnels – 2.9.2
Agy: by Patrick Posner – 4.3.1
CAPTCHA 4WP (Premium): by WP White Security – 7.1.1
Code Snippets: by Code Snippets Pro – 3.2.0
Contact Form 7: by Takayuki Miyoshi – 5.6.2
Facebook for WooCommerce: by Facebook – 2.6.21
Font Awesome: by Font Awesome – 4.2.0
Force Authentification Before Checkout for WooCommerce: by Luiz Bills – 1.4.2
GDPR Cookie Consent: by WebToffee – 2.2.6
Header Footer Code Manager: by 99robots – 1.1.27
Loco Translate: by Tim Whitlock – 2.6.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.8
Min and Max Quantity for WooCommerce: by BeRocket – 1.3.2.4
MultiSafepay: by MultiSafepay – 4.17.2
NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.15.1
OnSale Page for WooCommerce: by wpgenie – 1.1.0
Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.7.0
PeachPay Checkout for WooCommerce: Stripe, PayPal, and Klarna: by PeachPay
Inc. – 1.74.0 (update to version 1.75.1 is available)

Really Simple SSL: by Really Simple Plugins – 5.3.3
Sendcloud | Smart Shipping Service: by Sendcloud B.V. – 2.2.5
Ship description for WooCommerce: by Dovi42 – 1.09
SKU Generator for WooCommerce (Premium): by WP Wham – 1.5.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.16.58.25

User Switching: by John Blackbourn & contributors – 1.7.0
WebwinkelKeur: by Albert Peschar – 3.18
WooCommerce NL Postcode Checker: by Ewout Fernhout – 2.0.17
WooCommerce Order Delivery: by Themesquad – 1.9.6 (update to version 2.2.1 is available)
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.0.1
WooCommerce PDF Invoices & Packing Slips Premium Templates: by Ewout Fernhout – 2.6.2
WooCommerce PDF Invoices & Packing Slips Professional: by Ewout Fernhout – 2.2.14
WooCommerce PostNL: by PostNL – 4.4.1
WooCommerce Speed Drain Repair - WP Fix It: by WP Fix It – 2.0
WooCommerce Thank You Page - NextMove: by XLPlugins – 1.16.0
WooCommerce Waitlist Premium: by XootiX – 1.5
Woo Discount Rules: by Flycart – 2.4.4
Wordfence Security: by Wordfence – 7.6.0
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.7

WP Meteor: by Aleksandr Guidrevitch – 2.3.10
WP Rocket: by WP Media – 3.12.0.5
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.6

YITH Color and Label Variations for WooCommerce: by YITH – 1.22.0
YITH WooCommerce Cart Messages: by YITH – 1.8.0
YITH WooCommerce Gift Cards Premium: by YITH – 3.12.1
YITH WooCommerce Wishlist: by YITH – 3.12.0
Yoast SEO: by Team Yoast – 19.6
Yoast SEO Premium: by Team Yoast – 16.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #14 - /shop/
Cart: #15 - /winkelmand/
Checkout: #16 - /afrekenen/
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: #2224 - /algemene-voorwaarde-akkoord-afrekenen/

### Theme ###

Name: Storefront
Version: 4.1.3
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-09-07 13:27:27 +02:00
Options: ?
Notes: 85
Onboarding: completed

### Action Scheduler ###

Complete: 1,175
Oldest: 2022-08-26 11:40:08 +0200
Newest: 2022-09-06 13:31:35 +0200

Failed: 1
Oldest: 2022-09-02 14:18:28 +0200
Newest: 2022-09-02 14:18:28 +0200

Pending: 1
Oldest: 2022-09-07 07:37:11 +0200
Newest: 2022-09-07 07:37:11 +0200

### Status report information ###

Generated at: 2022-09-06 16:13:34 +02:00
    Thread Starter dsas22

    (@dsas22)

    @ihereira @xue28 See above response. Any idea what else I can check? or is this a bug in woocommerce?

    Hi @dsas22

    Thanks for your confirmation that the issue still persists even after disabling all plugins except for WooCommerce and Mollie Payments.

    ### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

    This could be due to caching. Can you please have your host purge the cache from the following plugin and disable it temporarily?

    Thread Starter dsas22

    (@dsas22)

    Hi @xue28

    Thanks for your reply. My host purge the cache and also i was able to purge the cache. But unfortunately this not works… What other steps can I try more?

    Hi @dsas22

    Thanks for trying that.

    Can you please let us know if you can see any fatal errors?

    Please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error? Let us know what you find.

    Thread Starter dsas22

    (@dsas22)

    Hi @margaretwporg

    See below fatal-error-2022-09-06

    2022-09-06T14:24:32+00:00 CRITICAL Uncaught Error: Call to a member function get_currency() on bool in /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/Data.php:683
Stack trace:
#0 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Gateway/MolliePaymentGateway.php(1071): Mollie\WooCommerce\Shared\Data->getOrderCurrency(false)
#1 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Gateway/MolliePaymentGateway.php(432): Mollie\WooCommerce\Gateway\MolliePaymentGateway->getCurrencyFromOrder()
#2 /home/drankstu/skyberatedev/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(154): Mollie\WooCommerce\Gateway\MolliePaymentGateway->is_available()
#3 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Components/ComponentsStyles.php(45): WC_Payment_Gateways->get_available_payment_gateways()
#4 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/inc/utils.php(38): Mollie\WooCo in /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/Data.php op de lijn 683

2022-09-06T14:24:32+00:00 CRITICAL Uncaught Error: Call to a member function get_currency() on bool in /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/Data.php:683
Stack trace:
#0 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Gateway/MolliePaymentGateway.php(1071): Mollie\WooCommerce\Shared\Data->getOrderCurrency(false)
#1 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Gateway/MolliePaymentGateway.php(432): Mollie\WooCommerce\Gateway\MolliePaymentGateway->getCurrencyFromOrder()
#2 /home/drankstu/skyberatedev/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(154): Mollie\WooCommerce\Gateway\MolliePaymentGateway->is_available()
#3 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Components/ComponentsStyles.php(45): WC_Payment_Gateways->get_available_payment_gateways()
#4 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/inc/utils.php(38): Mollie\WooCo in /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/Data.php op de lijn 683

2022-09-06T14:24:32+00:00 CRITICAL Uncaught Error: Call to a member function get_currency() on bool in /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/Data.php:683
Stack trace:
#0 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Gateway/MolliePaymentGateway.php(1071): Mollie\WooCommerce\Shared\Data->getOrderCurrency(false)
#1 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Gateway/MolliePaymentGateway.php(432): Mollie\WooCommerce\Gateway\MolliePaymentGateway->getCurrencyFromOrder()
#2 /home/drankstu/skyberatedev/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(154): Mollie\WooCommerce\Gateway\MolliePaymentGateway->is_available()
#3 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Components/ComponentsStyles.php(45): WC_Payment_Gateways->get_available_payment_gateways()
#4 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/inc/utils.php(38): Mollie\WooCo in /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/Data.php op de lijn 683

2022-09-06T14:27:47+00:00 CRITICAL Uncaught Error: Call to a member function get_currency() on bool in /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/Data.php:683
Stack trace:
#0 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Gateway/MolliePaymentGateway.php(1071): Mollie\WooCommerce\Shared\Data->getOrderCurrency(false)
#1 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Gateway/MolliePaymentGateway.php(432): Mollie\WooCommerce\Gateway\MolliePaymentGateway->getCurrencyFromOrder()
#2 /home/drankstu/skyberatedev/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(154): Mollie\WooCommerce\Gateway\MolliePaymentGateway->is_available()
#3 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Components/ComponentsStyles.php(45): WC_Payment_Gateways->get_available_payment_gateways()
#4 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/inc/utils.php(38): Mollie\WooCo in /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/Data.php op de lijn 683

2022-09-06T14:27:47+00:00 CRITICAL Uncaught Error: Call to a member function get_currency() on bool in /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/Data.php:683
Stack trace:
#0 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Gateway/MolliePaymentGateway.php(1071): Mollie\WooCommerce\Shared\Data->getOrderCurrency(false)
#1 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Gateway/MolliePaymentGateway.php(432): Mollie\WooCommerce\Gateway\MolliePaymentGateway->getCurrencyFromOrder()
#2 /home/drankstu/skyberatedev/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(154): Mollie\WooCommerce\Gateway\MolliePaymentGateway->is_available()
#3 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Components/ComponentsStyles.php(45): WC_Payment_Gateways->get_available_payment_gateways()
#4 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/inc/utils.php(38): Mollie\WooCo in /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/Data.php op de lijn 683

2022-09-06T14:27:47+00:00 CRITICAL Uncaught Error: Call to a member function get_currency() on bool in /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/Data.php:683
Stack trace:
#0 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Gateway/MolliePaymentGateway.php(1071): Mollie\WooCommerce\Shared\Data->getOrderCurrency(false)
#1 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Gateway/MolliePaymentGateway.php(432): Mollie\WooCommerce\Gateway\MolliePaymentGateway->getCurrencyFromOrder()
#2 /home/drankstu/skyberatedev/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(154): Mollie\WooCommerce\Gateway\MolliePaymentGateway->is_available()
#3 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Components/ComponentsStyles.php(45): WC_Payment_Gateways->get_available_payment_gateways()
#4 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/inc/utils.php(38): Mollie\WooCo in /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/Data.php op de lijn 683

2022-09-06T14:34:30+00:00 CRITICAL Uncaught Error: Call to a member function get_currency() on bool in /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/Data.php:683
Stack trace:
#0 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Gateway/MolliePaymentGateway.php(1071): Mollie\WooCommerce\Shared\Data->getOrderCurrency(false)
#1 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Gateway/MolliePaymentGateway.php(432): Mollie\WooCommerce\Gateway\MolliePaymentGateway->getCurrencyFromOrder()
#2 /home/drankstu/skyberatedev/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(154): Mollie\WooCommerce\Gateway\MolliePaymentGateway->is_available()
#3 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Components/ComponentsStyles.php(45): WC_Payment_Gateways->get_available_payment_gateways()
#4 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/inc/utils.php(38): Mollie\WooCo in /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/Data.php op de lijn 683

2022-09-06T14:34:30+00:00 CRITICAL Uncaught Error: Call to a member function get_currency() on bool in /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/Data.php:683
Stack trace:
#0 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Gateway/MolliePaymentGateway.php(1071): Mollie\WooCommerce\Shared\Data->getOrderCurrency(false)
#1 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Gateway/MolliePaymentGateway.php(432): Mollie\WooCommerce\Gateway\MolliePaymentGateway->getCurrencyFromOrder()
#2 /home/drankstu/skyberatedev/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(154): Mollie\WooCommerce\Gateway\MolliePaymentGateway->is_available()
#3 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Components/ComponentsStyles.php(45): WC_Payment_Gateways->get_available_payment_gateways()
#4 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/inc/utils.php(38): Mollie\WooCo in /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/Data.php op de lijn 683

2022-09-06T14:34:30+00:00 CRITICAL Uncaught Error: Call to a member function get_currency() on bool in /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/Data.php:683
Stack trace:
#0 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Gateway/MolliePaymentGateway.php(1071): Mollie\WooCommerce\Shared\Data->getOrderCurrency(false)
#1 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Gateway/MolliePaymentGateway.php(432): Mollie\WooCommerce\Gateway\MolliePaymentGateway->getCurrencyFromOrder()
#2 /home/drankstu/skyberatedev/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(154): Mollie\WooCommerce\Gateway\MolliePaymentGateway->is_available()
#3 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Components/ComponentsStyles.php(45): WC_Payment_Gateways->get_available_payment_gateways()
#4 /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/inc/utils.php(38): Mollie\WooCo in /home/drankstu/skyberatedev/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/Data.php op de lijn 683

    HI @dsas22

    Thanks for sharing the error logs.

    I can see that the error logs are pointing to the Mollie Payments for WooCommerce plugin. Since this is third-party plugin, it would be best to reach out to the developers for further assistance here.

    https://www.mollie.com/en/contact

    Thread Starter dsas22

    (@dsas22)

    Hi @xue28

    It’s not because of mollie payment. I have also tested other payment methods of course and they have the exact same issue. I’ve tried several things now.

    1. All plugins deactivated (except woocommerce/ Mollie payments)
    2. Update plugin Mollie and Woocommerce to the latest version
    3. Switch theme to storefront
    4. cleare cache
    5. Tried out other payment plugin
    6. Removed all custome css
    7. Database updated

    I don’t think I have much option left now.

    Could you possibly reproduce this on your own test woocommerce environment?

    • This reply was modified 2 years, 5 months ago by dsas22.
    • This reply was modified 2 years, 5 months ago by dsas22.

    Hi there @dsas22 ??

    I have also tested other payment methods of course and they have the exact same issue.

    Since WooCommerce comes with a few payment methods out-of-the-box, have you tried the following:

    – Temporarily switch the active theme to Storefront
    – Deactivate all plugins, except WooCommerce; and WooCommerce alone
    – Have only BACS, for example, as the payment option active
    – See if the problem persists

    Let us know how it goes!

    Thread Starter dsas22

    (@dsas22)

    Hi @anastas10s

    I also try these steps. This didn’t help either. I have no problems when users want to checkout. On the checkout page everything go’s fine, also when the user choose for another payment method. Unfortunately this doesn’t work on the “order-pay”. There doesn’t seem to be a way to trigger something, when the payment method is change.

    See print for active plugins with storefront theme active.
    https://prnt.sc/PcvF86Porp0C

    Hi there @dsas22 ??

    When a payment failed the user redirects to the order-pay page to try again. Here you can select another payment method. Selecting a payment method goes well, only it is not updated in the payment method.

    To verify if this is related to WooCommerce core, it needs to be tested with one of the <a href="https://woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/" rel="noopener" target="_blank">core payments options</a>, having only WooCommerce active -no other plugin. That said, the only one among them that could result in redirecting in trying the payment again would be <a href="https://woocommerce.com/document/paypal-standard/" rel="noopener" target="_blank">PayPal Standard</a>. Could you clarify for us if you are able to reproduce the issue, when using PayPal standard, please?

    Unfortunately this doesn’t work on the “order-pay”. There doesn’t seem to be a way to trigger something, when the payment method is change.

    See print for active plugins with storefront theme active.
    https://prnt.sc/PcvF86Porp0C

    Furthermore, the error logs are pointing to the Mollie Payments for WooCommerce plugin. Since this is third-party plugin, it would be best to reach out to the developers for further assistance here.

    https://www.mollie.com/en/contact

    @dsas22 It appears that the formatting in part of the answer came through in a not so readable form, so let’s fix that.

    When a payment failed the user redirects to the order-pay page to try again. Here you can select another payment method. Selecting a payment method goes well, only it is not updated in the payment method.

    To verify if this is related to WooCommerce core, it needs to be tested with one of the core payments options, having only WooCommerce active -no other plugin. That said, the only one among them that could result in redirecting in trying the payment again would be PayPal Standard. Could you clarify for us if you are able to reproduce the issue, when using PayPal standard, please?

    Unfortunately this doesn’t work on the “order-pay”. There doesn’t seem to be a way to trigger something, when the payment method is change.

    See print for active plugins with storefront theme active.
    https://prnt.sc/PcvF86Porp0C

    Furthermore, the error logs are pointing to the Mollie Payments for WooCommerce plugin. Since this is third-party plugin, it would be best to reach out to the developers for further assistance here.

    https://www.mollie.com/en/contact

Viewing 15 replies - 1 through 15 (of 19 total)
  • The topic ‘order-pay page not updated’ is closed to new replies.