order-pay payments working intermittently.

  • Resolved jamiehall16

    (@jamiehall16)


    1 year, 4 months ago

    We have now had 3 customers that have had an issue paying via the website in the order-pay screens. When the customer presses pay now the 3D secure tryies to load then fails to load before refreshing the page. The only thing thats the same with all 3 customers is they all were trying to pay by Barclays. However if we open a direct invoice to them via stripe the payment went through okay and no issues on the 3D secure screen.

    Latest WordPress version, latest WooCommerce & latest Stripe Plugin update.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    It’s quite peculiar that this problem arises specifically with Barclays and under such specific circumstances.

    Can you please enable the Stripe debug mode as explained here https://woocommerce.com/document/stripe/#setup-and-configuration (Go to step 11)?

    Then please try again to reproduce the issue on your end.

    And please navigate to WooCommerce > System Status > Logs and provide the error messages generated (if any).

    Looking forward to hearing from you.

    Thread Starter jamiehall16

    (@jamiehall16)

    Hi Igor,

    Forgot to mention I had already run the log, no errors in the logs.

    Thanks

    Hi,

    I understand there are no error logs.

    To help investigate, it would be great if you share your System Status Report, found under WooCommerce > Status, on your site.

    When the issue occurs, is an order generated? If so, can you provide a screenshot of the order? (Make sure to redact any sensitive details such as names, emails, etc).

    Let us know what you find.

    Thread Starter jamiehall16

    (@jamiehall16)

    The issue was related to the password/secure login area for a customer payment page, if the customer was logged out the 3D secure was failing.

    I did a snippet to unhook this from WooCommerce and the plugin resolved the issue and started working as expected again.

    Hey there @jamiehall16,

    Thank you so much for adding your input! Some of our customers might indeed find this guide helpful!

    We appreciate you being an active part of the community ??

    Have a wonderful day!

Viewing 5 replies - 1 through 5 (of 5 total)
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