Order placed with wrong amount? Variation ID = 0

Hi @webcreative –

Very strange! Could I ask you to share some screenshots (with any personal info redacted, of course) of one of the orders in question as well as the purchased product’s settings?

Thanks @m155y5

Product priced 300 (price also written in variation name) was bought at 200.
https://pasteboard.co/Js9Ivc1.jpg

Another priced at 580 bought at 200
https://pasteboard.co/Js9JRKQ.jpg

Its a variable product
https://pasteboard.co/Js9MGZU.jpg

With variations
https://pasteboard.co/Js9N3O5.jpg

Amazing thing is many people are able to order without this issue….

So these orders get stuck in processing status (maybe because they come back from payment gateway without a product/variation id? But how did they even go through to payment without variation id (or with wrong pricing?). Maybe this may show possible reasons?
https://docs.woocommerce.com/wp-content/uploads/2013/05/woocommerce-order-process-diagram.png

I want to debug this situation, unfortunately I’m unable to reproduce it. I only wish:
1. To log all activities in the whole process flow (adding to cart, checkout, payment etc) for all transactions
2. To determine where things go wrong (for those that do)…

I’m still debugging so I may post more observations….

• This reply was modified 4 years, 2 months ago by Oderinde Oluwasegun.

Thanks everyone.

Somehow I have ‘resolved’ this.

I don’t know what makes variation id being sent to be empty, BUT I simply used a woocommerce hook [‘woocommerce_add_to_cart_validation’] to make sure any variable product without variationID doesn’t get added to cart.

Thanks

@webcreative

glad you sorted your issue ! would you be able to share an example of the code you are using to stop products without variationID being added ? thanks !