Order processing error

Hi @cognetics,

Thank you for reaching out with this issue.

To move forward, it would be really helpful if you could share your System Status Report. You can find this by going to the WooCommerce / Status section of your site, clicking on Get system report, and then selecting Copy for support.

Please also provide any log entries related to this issue. You can upload them to our PrivateBin, and then share the link here for us to review in detail.

Let us know once you’ve gathered this information, and we’ll proceed from there.

Best Regards,
Jamie

Hi Jamie, Thanks for your reply. This is the status report sent and you check from the link below

https://privatebin.syde.com/?aea328bb487f1d81#Cisi1j8LhMXEiMZLX8mhgpWDHZvMsgWMACRjjcDX3uLG

Can you help me from where from I can get the log entries you are talking about?

Hi @cognetics,

Thank you for sharing the System Status Report with us. We could see that logging was not enabled on your site. You can enable this feature from the “Connection” tab in your plugin settings. Once “Logging” is enabled, every transaction will generate a log entry.

It’s important to understand that if “Logging” wasn’t enabled before, there will be no previous records of the transactions. In that situation, we’ll need to wait for upcoming failed orders to generate new log entries.

You can retrieve these logs from the path:
Access the WooCommerce > Status > Logs section, and proceed to choose the most recent “woocommerce-paypal-payments” file associated with the date of the failed order.

Please provide those log entries on our PrivateBin. After uploading, send us the link, so we can review them in detail.

Lastly, can we request a full screenshot of the failed order page? We’re particularly interested in seeing the order note.

If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)

Best Regards,
Jamie

Hi Jamie,

Thanks for your detailed response. I have enabled the Logs and will share the details with you soon when I see the failed order.

I am attaching a screenshot of recent failed order.

Hi Jamie, I got the log on my recent order failed. Please check here https://privatebin.syde.com/?9ef7e92e3417b8fa#fS99gAwkF4bziBsZJvjC1aaoT5HQd4qgW1tXCefdU1W

Please help me to resolve this issue as soon as possible. I am losing many orders due to this error.

Thank you for your help.

• This reply was modified 1 week, 2 days ago by cognetics.

We were having the same issue – rolling back to the previous version solved it for us for now —

In LOG for Payment plugin:

2024-11-12T06:51:23+00:00 Info Webhooks subscribed. 2024-11-12T17:41:08+00:00 Warning No PayPal order ID found in order #7866 meta. 2024-11-12T17:41:08+00:00 Error Payment failed: There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again. OrderProcessor.php:222 2024-11-12T17:41:25+00:00 Warning No PayPal order ID found in order #7866 meta. 2024-11-12T17:41:25+00:00 Error Payment failed: There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again. OrderProcessor.php:222 2024-11-12T17:51:23+00:00 Debug POST https://api-m.paypal.com/v1/oauth2/token?grant_type=client_credentials

In LOG for Woocommerce:

2024-11-12T06:51:29+00:00Warning Error when setting property ‘parent_id’ for order 5977: Invalid parent ID Additional context

2024-11-12T17:54:03+00:00Warning Empty patterns received from the PTK Pattern Store

Same issue here.

Hi @cognetics ,

We will look into this and update you of our findings.

@swagit, thank you for sharing the solution that works for you. @gentlemako, we would encourage you to open a new support thread respectively as the issues reported in this thread may not be caused by the same thing. We would provide assistance to you separately.

Best Regards,
Jamie

Thank you @jamieong , Looking for an update from you soon.

• This reply was modified 1 week, 1 day ago by cognetics.

@swagit Can you tell me which version you are using solved the issue for you?

@cognetics we are using version 2.9.3

Thanks for your response.

@jamieong Any news? I am facing this issue only in Credit Card processing for Advanced Payment Methods

I have tried version 2.9.3 but not solved the issue for me. Still having same issue with Credit Cards orders

Mismo Problema!