Order receiving even payment failed

  • Resolved webfalcon

    (@webfalcon)


    6 years, 6 months ago

    Hi. I’m using Mollie test mode and in mollie payment page when I selecting “Failed” then also the order is creating and it redirecting to Than you page where shows order details. But I think if user not paid it will redirect to payment page to user can pay again.

    If it’s is a bug can you fix it? or can you the solution to me? I need to redirect thank you page only when payment is completed.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor davdebcom

    (@davdebcom)

    It’s a known issue, not really a bug but something that should be implemented more clearly. Please follow this tread:
    https://github.com/mollie/WooCommerce/issues/206

    Hi,I’m running into the same/similar situation when testing payments through Molly with iDeal.

    When I try failed (mislukt) the customer is resent to the webpage that states the order was succesfully received. There is no hint in the webshop to the customer that the payment failed. In the admin area the order status is ‘waiting for payment’.

    When I try expired (verlopen) the customer sees the same webpage that everything went successfully. Here, there is no hint to the customer the payment was not succesfull and he/she would assume we’re processing the order. However, in the admin area the order status is cancelled.

    Both scenario’s would be causing re-work and upset customers. Do you feel this implementation is going to be corrected anytime soon?

    Appreciate your help.

    Regards,
    Michiel

    Plugin Contributor davdebcom

    (@davdebcom)

    Expecting to push an update today or tomorrow.

    I’m considering a solution where the plugin always updates the title of that page and adds a message that is easier to find for customers (example in orange):
    https://monosnap.com/file/Gq5VLdCDI7wGNiYPRJy3ZiL7O2ijaY.png

    Feedback is always welcome ??

    Plugin Contributor davdebcom

    (@davdebcom)

    Finished all the changes, see the issue for details. Preparing the update for release now.
    https://github.com/mollie/WooCommerce/issues/206

Viewing 4 replies - 1 through 4 (of 4 total)
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