Order refund request page is not mobile friendly

  • Resolved itsgauravjain22

    (@itsgauravjain22)


    4 years, 6 months ago

    I am using woodmart theme and found that refund request page is not mobile friendly.

    Also, Refund Rules Editor output as plain text instead of HTML. For eg. below is the output of page:

    
<div style="float: left;width: 37%;margin-left: 3%;" class="ced_rnx_refund_rules_display">
<h3>Refund Guidelines</h3>
<ul>
<li>The refund request can be initiated before 7 days of delivery.</li>
<li>The product will be cross-checked by the product team and refund will only be processed only when the mentioned reason is genuine.</li>
<li>Incurred shipping fees shall not be refunded, only product cost shall be refunded.</li>
<li>If we found products get defected from your end, you shall not be able to claim the refund amount.</li>
</ul>
</div>
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  • Moderator Yui

    (@fierevere)

    永子

    Since that is a commercial theme or plugin, we ask that you please go to their official support channel, so you can get support from the people who know it best.

    Forum volunteers are also not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

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