• Hello,
    While my customers order a meal and go to the checkout page, they can’t choose the delivery option” (renamed “Midi (Livraison sur site)”).
    As a non-permanent solution, they have to choose the “pickup option” (renamed “Soir ‘A emporter”), and then they are able to choose the delivery option.
    It is very complicated and I know I loose some orders has my clients called me back a few days after telling me “I have not be able to choose the delivery option” so I cancelled my order.

    Could you please help on this problem as it does affects my buisness.
    Thks for your help.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author coderockz

    (@shoroar)

    Hello @bclamagirand

    Just go to your website and check but unfortunately not getting any issue on your checkout page.

    Is there any specific thing I need to follow to replicate the issue?

    Thread Starter bclamagirand

    (@bclamagirand)

    Hello,
    It happens when ordering:
    1- Add a menu or a signle product to the basket, check the basket
    2- Validate the order (click on “Valider la commande”)
    3-Here when in the field “Choisir Midi ou Soir”, if try to choose the delivery option (renamed “Midi (livraison sur site)”, I CAN’T click on it, I can only click on the pickup option (renaled “Soir (A emporter)”….and then I can click back on the delivery option…

    It sounds like the fact that clicking on the pickup option “allow the activation” of the delivery option choice….very strange !

    Tell me if you need screencapture or any other any information..
    Thks for your investigations

    Thread Starter bclamagirand

    (@bclamagirand)

    Although, I noticed one thing:
    If i delete my local cache browser (manually or using ccleaner) the problem does no seem to occured…I don’t know if it is useful for your investigations…

    Plugin Author coderockz

    (@shoroar)

    Hello @bclamagirand

    are you using any caching plugin?

    Thread Starter bclamagirand

    (@bclamagirand)

    Hello,
    I am using WP Supercache. But even when I purge the cache the problem occurs. And as far as i know the problem is relative to local browser cache…?
    Anayway do you suggest me to desactivate WP supercache ?

    Plugin Author coderockz

    (@shoroar)

    Hello,

    You don’t need to deactivate the caching plugin. But this is really strange because we are not getting any issue like that on your checkout page. We checked several times but no issue.

    Thread Starter bclamagirand

    (@bclamagirand)

    Hello,
    It is strange.
    The first order is working fine. But as far as you make another order the problem occurs.
    Make an order, go to the checkout page, then empty your basket, go back to “La carte page, choose another dish, add to the basket then on the checkout page you should have the problem (can’t select the delivery (Midi a emporter)).

    As far as i delete my local browser cache, or I configure my browser to automaticaaly delete cache and cookies when clothing the browser, It fixes the problem ! (But I can’t ask to my clients to delete their local browser cache ?? )
    It is like, after the first order, something is “written” in the cache and then the problem occurs…
    I would not bother you if this problem had not an impact on my buisness, but unfortunetly it does have an impact as some clients cancelled theirs order thinking they can’t get the delivery.
    Thks for your help and let me know if i can send you other informations.
    Regards.

    Thread Starter bclamagirand

    (@bclamagirand)

    Last test I made:
    If , in the local browser cache, I delete individually cookies from my website (phap-traiteur.com), it seems to fix the problem. I would say something happen between the fourth et the thith cookie on the website (these two cookies are generated while choosing the order type wtihin the checkout page).

Viewing 8 replies - 1 through 8 (of 8 total)
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