Order Status

  • Resolved FleetVA

    (@fleetva)


    8 years, 7 months ago

    When an order is placed and the customers chooses to pay by BACS, admin is notified of the selected payment methods, but I can not see where the Vendor is told that payment is by BACS.

    The email that comes through to the Vendor has only the order details. In the Vendor dashboard it does not appear to let the Vendor know how payment for the order is being made. The email to Admin advises of the payment method.

    I need for the Vendors to be able to see the payment method. If it is Paypal then they can ship immediately, if it is BACS then they need to see this so that shipping can be held until payment is received. How can this be done?

    https://www.ads-software.com/plugins/dc-woocommerce-multi-vendor/

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  • Thread Starter FleetVA

    (@fleetva)

    Another questions. If an order is placed and payment is through BACS and the status through Order details is set to Pending Payment, why doesn’t this order show in the Vendor dashboard?

    @ FleetVA – Thanks for sharing your idea. According to the current flow of WCMp, only admin have the capability to view the payment type (be it PayPal or Bank Transfer), selected by the customer and it’s only admin’s responsibility to proceed further steps after the order has been placed by the customer. As the vendors are not much involved here, therefore, we have not displayed the payment type to the vendors.

    The orders which are marked as “Processing” and “Completed” will be displayed on the vendor’s dashboard. And based on this, the vendor proceeds with the shipping part.

    Hope the I am able to make you understand.

    Regards,
    Rimpa

    @fleetva – Just thought to check-in to know if there is anything else we can help you with. For now, I am marking this thread as resolved but do reach us if you have any query, concern or suggestion regarding WC-Marketplace.

    Thanks,
    Rimpa

Viewing 3 replies - 1 through 3 (of 3 total)
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