Order status are changed automatically

Hello tunahan2,

I understand you’re facing an issue where the order status in your WooCommerce store is changing automatically. Here are some steps you can take to troubleshoot and resolve this issue:

1. Check Plugin and WooCommerce Versions: Ensure you’re using the latest versions of both the Mailchimp for WooCommerce plugin and WooCommerce. Outdated versions can lead to unexpected behavior.
2. Review Order Status Change Settings: In your WooCommerce settings, navigate to WooCommerce > Settings > General > Order Statuses. Verify if the order statuses are configured correctly.
3. Check for Conflicting Plugins: Temporarily disable any other plugins that interact with order statuses in WooCommerce. This can help identify if a conflict is causing the automatic status change.
4. Inspect Plugin Logs: Check the logs in the Mailchimp for WooCommerce plugin for any errors or warnings related to order status changes. These logs can often be found in the plugin’s settings or logs tab.
5. Review WooCommerce Logs: Also, check the WooCommerce logs for any errors or warnings that might relate to the order status change. This can shed light on underlying issues.
6. Verify Payment Gateway Settings: Ensure that your payment gateway settings in WooCommerce are configured correctly, as incorrect settings can trigger unexpected order status changes.

I hope these steps help you find and resolve the issue. If you continue to experience problems, consider reaching out for further assistance.

Hi there, we just wanted to check back with you to see if this was still a problem and you were able to work through the previously recommended steps to resolve. Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary.

Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.