Order Status change not triggering send to Zoho

  • Our orders’ statuses are being updated by a third party integration (Sendcloud): orders are being set via API to ‘Completed’ after they are shipped.

    For our integration with Zoho inventory, we automatically sent the orders to Zoho when the order is set to ‘Completed’; this worked very well when we did this manually, but now we notice that, when it’s done through API and status is just modified to ‘Completed’, this does not seem to trigger the Zoho plugin to send the order to Zoho.

    Is this a bug, or does the plugin only work when an order is effectively saved to another order status?

  • The topic ‘Order Status change not triggering send to Zoho’ is closed to new replies.