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Resolved mammadz
(@mammadz)

2 years, 3 months ago
One of my customers today was having a repeated issue with their payment that was failing. On the backend I see the order failed with the message: “Order status changed from Pending payment to Failed.”

On my stripe dashboard I see the following API events in the log:
```
/v1/customers (succeeded)
/v1/sources (succeeded) three times
```
But there’s no follow up /v1/payment_intents. I see no other indication of any error on the stripe side. I talked to a stripe agent and they also couldn’t see anything.

On the backend of woocommerce side, I see the following in the logs:
```
2022-08-02T19:44:05+00:00 DEBUG 
====Stripe Version: 6.4.3====
====Start Log====
customers request: Array
(
    [email] => <remove>@gmail.com
    [description] => Name: <removed>, Guest
    [name] => <removed>
    [metadata] => Array
        (
        )

    [preferred_locales] => Array
        (
            [0] => en-US
        )

)

====End Log====

2022-08-02T19:44:06+00:00 DEBUG 
====Stripe Version: 6.4.3====
====Start Log====
Error: stdClass Object
(
    [token_id] => 
    [customer] => cus_<removed>
    [source] => 
    [source_object] => 
    [payment_method] => 
)

====End Log====
```
What does this error indicate? Any thoughts you may have on what went wrong would be greatly appreciated.

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Thu P. a11n
(@thup90)

2 years, 3 months ago

Hi there,

I’ve checked the logs but there was no error that I could see.

To investigate further, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Additionally, do you see any other order notes on the order? Have the customer tried another card?
Thread Starter mammadz
(@mammadz)

2 years, 3 months ago
The error is shown above:
```
Error: stdClass Object
(
    [token_id] => 
    [customer] => cus_<removed>
    [source] => 
    [source_object] => 
    [payment_method] => 
)
```
The error message isn’t very descriptive.
MayKato
(@maykato)

2 years, 3 months ago

Hi @mammadz

Thank you for your reply. Could you also share a copy of your site’s System Status?

davidedalessandro4
(@davidedalessandro4)

1 year, 11 months ago

Hello, I have the same problem. Is there any way to solve it?

Igor H
(@ihereira)

1 year, 11 months ago

Hi,

Do you mean the order status is changing from pending payment to failed? There are several reasons (it depends on the payment method used, it depends if the funds are available on the customer’s side, etc).

For better assistance, please create your own thread for your issue – https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/#new-topic-0.

We’ll be glad to help.

davidedalessandro4
(@davidedalessandro4)

1 year, 11 months ago

@ihereira i explain everything in my own thread: https://www.ads-software.com/support/topic/unable-to-process-orders-with-stripe-in-woo-commerce/#new-topic-0 thanks.

Viewing 6 replies - 1 through 6 (of 6 total)

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