Order status Failed (payment error)

  • Resolved siutek

    (@siutek)


    1 year, 8 months ago

    Hi, sometimes I have an order with a status of “failed”.
    The order notes say: “Error processing payment. Reason: A source must be attached to a customer to be used as a payment_method.”

    However, in the stripe panel, the payment has a successful status and the funds from the customer have been collected.

    All orders with the error were paid by credit/debit card, but not all orders with this form of payment contain the error.

    greetings

Viewing 1 replies (of 1 total)
  • Saif

    (@babylon1999)

    Hello @siutek,

    The order notes say: “Error processing payment. Reason: A source must be attached to a customer to be used as a payment_method.”

    Could you please share a copy of your site’s System Status?

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response or in a Gist.

    Also, did the customer who made this order have an account or created one while ordering? Additionally, have you noticed any patterns with similar orders?

    Look forward to hearing back from you.




Viewing 1 replies (of 1 total)
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