Order status from Failed to Processing. No email.

  • Hello,

    After updating from 2.6.4 to 3.0.7, woocommerce doesn’t send processing order email, when order status goes from Failed to Processing.
    In case, when customer entered wrong credit card data, orders status goes to Failed. When customer successfully attempted to enter credit card data for the same order, order status from Failed goes to Processing. In such scenario, woocommerce doesn’t send standard processing order email to customer.
    How to trigger email when orders status goes from Failed to Processing.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

  • I’m not receiving any email notifications at all after the update and this is frustrating!

    confirmed.. we are only getting emails to admin (“new order”), but the customers does not get their emails (“processing” and “complete”), so they cannot download purchased products

    Thread Starter Eugenijus

    (@ugenijus)

    If no emails to customer after woocommerce update, this cod helps:
    add_filter( 'woocommerce_defer_transactional_emails', '__return_false' );

    Also I found how to send Processing order email to customer, after order status changed from Failed to Processing:

    add_action( 'woocommerce_email', 'trigger_those_mundatory_emails' );
function trigger_those_mundatory_emails( $email_class ) {
add_action( 'woocommerce_order_status_failed_to_processing_notification', array( $email_class->emails['WC_Email_Customer_Processing_Order'], 'trigger' ) );
}
Viewing 3 replies - 1 through 3 (of 3 total)
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