Order status is not change

  • Resolved phraisohn

    (@phraisohn)


    4 years, 2 months ago

    Hello,
    I just found that Yesterday and today when I upload the CSV tracking. The order status is not changed to be Completed as it was. The tracking that I upload before yesterday is working fine except yesterday and today. Do you have any suggestion for solve this problem?

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,
    There may be issue with your new csv file. Please double check that and make sure you map order status column when importing.
    Best regards

    Thread Starter phraisohn

    (@phraisohn)

    Hi,
    My new CSV is using the same header, and column as the working one. But I don’t know why the new one is not working anymore.

    **Edit the new link of image**

    This is my new CSV.

    The tracking was imported but the only Status is not Change from Processing to Completed.

    • This reply was modified 4 years, 2 months ago by phraisohn.
    • This reply was modified 4 years, 2 months ago by phraisohn.
    Thread Starter phraisohn

    (@phraisohn)

    And this is the setting when I upload the CSV.

    Thank you

    • This reply was modified 4 years, 2 months ago by phraisohn.
    • This reply was modified 4 years, 2 months ago by phraisohn.

    Thank you for your information. I will try that function on my site to see if the same issue occurs.
    You can now remove those images because they contain your customers’ data.

    Thread Starter phraisohn

    (@phraisohn)

    thank you very much ??

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Order status is not change’ is closed to new replies.