Order status not changing to completed after payment

Hi there,

Thanks for reaching out – I’ll be happy to help you here!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Could you also confirm whether logging is active on the site (found at WooCommerce > Settings > Payments > PayFast, under Enable logging option)?

Thanks!

• This reply was modified 3 years, 4 months ago by k.
• This reply was modified 3 years, 4 months ago by k. Reason: Formatting
• This reply was modified 3 years, 4 months ago by k. Reason: Formatting

Thanks for the prompt response!

Yes logging is enabled.

Status report:

### WordPress Environment ###

WordPress address (URL): https://pilatesathome.co.za
Site address (URL): https://pilatesathome.co.za
WC Version: 5.5.2
REST API Version: ? 5.5.2
WC Blocks Version: ? 5.3.3
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.4
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_ZA
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.21
PHP Post Max Size: 32 MB
PHP Time Limit: 300
PHP Max Input Vars: 2500
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~stretch
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: dev_
Total Database Size: 90.91MB
Database Data Size: 63.98MB
Database Index Size: 26.93MB
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### Post Type Counts ###

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attachment: 193
aw_workflow: 2
city: 5
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customize_changeset: 2
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wc_appointment: 1977
wcp_ruleset: 2
wp_block: 9
wpforms: 7
zoom-meetings: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

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Gravity Forms Mailchimp Add-On: by Gravity Forms – 4.9
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WooCommerce: by Automattic – 5.5.2
WP Activity Log for WooCommerce: by WP White Security – 1.2.2
WP-Cron Status Checker: by Webhead LLC – 1.2.2
WP Mail SMTP Pro: by WPForms – 2.9.1
Perfect Images (Retina, Thumbnails, Replace): by Jordy Meow – 6.1.4
WP Rocket: by WP Media – 3.9.0.5
WP Activity Log: by WP White Security – 4.3.1

### Inactive Plugins (3) ###

Content Control: by Code Atlantic – 1.1.8
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
WP Content Copy Protection & No Right Click: by wp-buy – 3.4.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

Elementor Safe Mode: by Elementor.com – 1.0.0
ManageWP – Worker Loader: by GoDaddy –

### Settings ###

API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: appointment (appointment)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #1044 – /book-now/
Basket: #1045 – /my-basket/
Checkout: #1046 – /checkout/
My account: #1047 – /my-account/
Terms and conditions: #913 – /terms-of-service/

### Theme ###

Name: Kadence Child
Version: 1.0.0
Author URL: https://www.kadencewp.com/
Child Theme: ?
Parent Theme Name: Kadence
Parent Theme Version: 1.0.30
Parent Theme Author URL: https://www.kadencewp.com/
WooCommerce Support: ?

### Templates ###

Overrides: /usr/www/users/pilatrzvaa/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php
kadence-child/woocommerce/myaccount/dashboard.php
/usr/www/users/pilatrzvaa/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php

### Action Scheduler ###

Canceled: 7
Oldest: 2021-07-08 06:00:22 +0200
Newest: 2021-07-28 12:08:04 +0200

Complete: 2,606
Oldest: 2021-06-28 18:04:10 +0200
Newest: 2021-07-29 09:14:16 +0200

Failed: 2
Oldest: 2020-07-10 06:41:25 +0200
Newest: 2020-07-14 06:42:40 +0200

Pending: 1,560
Oldest: 2021-07-29 10:00:00 +0200
Newest: 2022-01-24 22:04:57 +0200

### Status report information ###

Generated at: 2021-07-29 09:43:09 +02:00
`

Hi there,

Thank you for sending the System report. We’ll need to review your order and logs for more information.

Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.