Order-Status not set to “Completed” after payment received
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I am seeing orders left in pending payment since the last update of the plugin when payment has been completed and taken in Stripe. I am also seeing two other people on here in the last 5 days who have the exact same issue (And 5 days ago was when the plugin was updated).
On the orders I can see “Stripe payment intent created” but then that is the last message.
please note, I am not using the New checkout experience.
The page I need help with: [log in to see the link]
Viewing 8 replies - 1 through 8 (of 8 total)
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Thank you for clarifying.
Seems like something is not letting the plugin talk back to WooCommerce. First, try disabling experimental features from WooCommerce > Payments > Stripe > Manage > Advance.
Link to image: https://i.imgur.com/WOd0NeN.pngIf that doesn’t work then the next step should be a full conflict test by:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing the conflict. You can find a more detailed explanation of how to do a conflict test here.
Let us know your findings.
I am having a very strange scenario. We are running WooCommerce with Stripe. We are selling memberships with LearnDash.
If you by the monthly membership, the checkout errors with: “Error processing checkout. Please try again.”The Order does show up in the WooCommerce orders screen as “payment pending.”
IF you go into your account, then go into your orders you can see the subscription. It says “pay” or “cancel.” If you click on “Pay” from within your account, the payment processes just fine. It’s just the WooCommerce checkout that errors.
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Advanced): by Automattic – 5.6.0 Toolset Types: by OnTheGoSystems – 3.4.16 User Role Editor: by Vladimir Garagulya – 4.63.2 User Switching: by John Blackbourn & contributors – 1.7.0 WooCommerce Cost of Goods: by SkyVerge – 2.11.3 WooCommerce Stripe Gateway: by WooCommerce – 7.0.2 WooCommerce Shipping Per Product v2: by WooCommerce – 2.4.0 WooCommerce Subscriptions: by WooCommerce – 4.7.0 WooCommerce: by Automattic – 7.2.3 Wordfence Security: by Wordfence – 7.8.2 WordPress Importer: by wordpressdotorg – 0.8 Yoast SEO: by Team Yoast – 19.14 SiteGround Central: by SiteGround – 2.0.9 WP Mail SMTP: by WPForms – 3.7.0 FunnelKit Automations: by FunnelKit – 2.4.4 WP Activity Log: by WP White Security – 4.4.3.1 WPForms Lite: by WPForms – 1.7.9.1 ### Inactive Plugins (4) ### LearnDash LMS - Certificate Builder: by LearnDash – 1.0.3 LH Extend LearnDash: by Larry Hotchkiss – 1.0.0 Premium Addons PRO: by Leap13 – 2.6.2 PublishPress Capabilities Pro: by PublishPress – 2.4.0 ### Must Use Plugins (2) ### InfiniteWP - Client Loader: by Revmakx – 1.0.1 LearnDash LMS Multisite: by LearnDash – 1.0.0 ### Settings ### API Enabled: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img> Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img> Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Shop base: #4336 - /shop/ Cart: #4340 - /cart/ Checkout: #4338 - /checkout/ My account: #4342 - /my-account/ Terms and conditions: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/274c.svg"></img> Page not set ### Theme ### Name: Astra Child Version: 1.0.0 Author URL: https://wpastra.com/about/ Child Theme: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img> Parent Theme Name: Astra Parent Theme Version: 4.0.0 Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme WooCommerce Support: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img> ### Templates ### Overrides: astra-child/woocommerce/archive-product.php astra-child/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 7.0.1 Outdated Templates: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/274c.svg"></img> Learn how to update ### Subscriptions ### WCS_DEBUG: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img> No Subscriptions Mode: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img> Live Subscriptions Live URL: https://idscitizendefender.com Subscription Statuses: trash: 1 wc-active: 25 wc-expired: 1 wc-pending-cancel: 1 wc-on-hold: 3 wc-cancelled: 16 WooCommerce Account Connected: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img> Yes Active Product Key: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img> Yes Custom Retry Rules: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img> No Custom Retry Rule Class: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img> No Custom Raw Retry Rule: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img> No Custom Retry Rule: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img> No Retries Migration Status: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img> Completed Report Cache Enabled: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img> Yes Cache Update Failures: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img> 0 failure ### Store Setup ### Country / State: United States (US) — Minnesota ### Subscriptions by Payment Gateway ### Stripe: trash: 1 wc-active: 25 wc-cancelled: 15 wc-expired: 1 wc-on-hold: 3 wc-pending-cancel: 1 ### Payment Gateway Support ### Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img> Next scheduled: 2023-01-13 17:49:29 -06:00 Options: <img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img> Notes: 100 Onboarding: completed ### Action Scheduler ### Complete: 1,170 Oldest: 2022-12-13 11:16:08 -0600 Newest: 2023-01-12 16:56:03 -0600 Failed: 3 Oldest: 2022-04-06 18:43:28 -0500 Newest: 2022-04-09 23:26:24 -0500 Pending: 32 Oldest: 2023-01-12 18:29:59 -0600 Newest: 2024-01-10 15:42:08 -0600 ### Status report information ### Generated at: 2023-01-12 17:17:12 -06:00 `
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