Order status not updated after payment succeded

Hello,

Just to clarify, the order status doesn’t change to Processing after successful payment? Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi there,

Just a heads up, we’ve not heard back from you in a while so I’ll go ahead and mark this thread as resolved. Hopefully, you were able to find a solution to this issue.

If you have further questions, please feel free to open a new topic.

Thanks!

Hello @maykato, sorry for being late. Here the report:

### WordPress Environment ###

WordPress address (URL): https://www.colloidalipuri.it
Site address (URL): https://www.colloidalipuri.it
WC Version: 5.4.1
REST API Version: ? 5.4.1
WC Blocks Version: ? 5.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.3.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.20
PHP Post Max Size: 64 MB
PHP Time Limit: 900
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.24-MariaDB
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.4.1
WC Database Prefix: wp_
Dimensione totale database: 628.22MB
Dimensione dati database: 540.18MB
Dimensione indice database: 88.04MB
wp_woocommerce_sessions: Dati: 87.52MB + indice: 2.41MB + motore MyISAM
wp_woocommerce_api_keys: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_woocommerce_attribute_taxonomies: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_downloadable_product_permissions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_order_items: Dati: 3.03MB + indice: 1.48MB + motore MyISAM
wp_woocommerce_order_itemmeta: Dati: 27.35MB + indice: 11.87MB + motore MyISAM
wp_woocommerce_tax_rates: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_woocommerce_tax_rate_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_shipping_zones: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_shipping_zone_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_shipping_zone_methods: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_payment_tokens: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_payment_tokenmeta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_actionscheduler_actions: Dati: 2.41MB + indice: 0.92MB + motore MyISAM
wp_actionscheduler_claims: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_actionscheduler_groups: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_actionscheduler_logs: Dati: 1.61MB + indice: 1.00MB + motore MyISAM
wp_aepc_custom_audiences: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_aepc_logs: Dati: 119.61MB + indice: 0.00MB + motore InnoDB
wp_cartflows_ca_cart_abandonment: Dati: 5.52MB + indice: 0.09MB + motore InnoDB
wp_cartflows_ca_email_history: Dati: 0.09MB + indice: 0.11MB + motore InnoDB
wp_cartflows_ca_email_templates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_cartflows_ca_email_templates_meta: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_commentmeta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_comments: Dati: 6.42MB + indice: 2.56MB + motore MyISAM
wp_duplicator_pro_entities: Dati: 0.01MB + indice: 0.00MB + motore MyISAM
wp_duplicator_pro_packages: Dati: 0.23MB + indice: 0.00MB + motore MyISAM
wp_ewwwio_images: Dati: 0.31MB + indice: 0.27MB + motore InnoDB
wp_ewwwio_queue: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_fatal_error_logs: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_find_and_replace: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_ifso_daily_sessions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_ifso_local_user: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_layerslider: Dati: 0.09MB + indice: 0.00MB + motore MyISAM
wp_layerslider_revisions: Dati: 0.18MB + indice: 0.00MB + motore MyISAM
wp_links: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_litespeed_cssjs: Dati: 0.06MB + indice: 0.03MB + motore InnoDB
wp_options: Dati: 16.95MB + indice: 2.62MB + motore MyISAM
wp_postmeta: Dati: 36.50MB + indice: 17.99MB + motore MyISAM
wp_posts: Dati: 38.46MB + indice: 0.95MB + motore MyISAM
wp_quform_entries: Dati: 0.05MB + indice: 0.01MB + motore MyISAM
wp_quform_entry_data: Dati: 0.16MB + indice: 0.05MB + motore MyISAM
wp_quform_entry_entry_labels: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_quform_entry_labels: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_quform_forms: Dati: 0.02MB + indice: 0.00MB + motore MyISAM
wp_quform_sessions: Dati: 4.40MB + indice: 2.03MB + motore MyISAM
wp_shopmagic_automation_outcome: Dati: 0.08MB + indice: 0.00MB + motore InnoDB
wp_shopmagic_automation_outcome_logs: Dati: 0.03MB + indice: 0.02MB + motore InnoDB
wp_shopmagic_guest: Dati: 0.11MB + indice: 0.00MB + motore InnoDB
wp_shopmagic_guest_meta: Dati: 1.52MB + indice: 0.22MB + motore InnoDB
wp_shopmagic_optin_email: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_shortpixel_folders: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_shortpixel_meta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_socialsnap_stats: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wp_taxjar_record_queue: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_termmeta: Dati: 0.01MB + indice: 0.01MB + motore MyISAM
wp_terms: Dati: 0.01MB + indice: 0.03MB + motore MyISAM
wp_term_relationships: Dati: 0.02MB + indice: 0.03MB + motore MyISAM
wp_term_taxonomy: Dati: 0.02MB + indice: 0.02MB + motore MyISAM
wp_tm_taskmeta: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_tm_tasks: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_usermeta: Dati: 12.02MB + indice: 8.05MB + motore MyISAM
wp_users: Dati: 0.32MB + indice: 0.38MB + motore MyISAM
wp_wcpdf_invoice_number: Dati: 0.13MB + indice: 0.08MB + motore MyISAM
wp_wcusage_payouts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wcusage_register: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore MyISAM
wp_wc_admin_note_actions: Dati: 0.01MB + indice: 0.00MB + motore MyISAM
wp_wc_category_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wc_customer_lookup: Dati: 0.71MB + indice: 0.56MB + motore MyISAM
wp_wc_download_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wc_order_coupon_lookup: Dati: 0.05MB + indice: 0.08MB + motore MyISAM
wp_wc_order_product_lookup: Dati: 2.13MB + indice: 1.97MB + motore MyISAM
wp_wc_order_stats: Dati: 0.88MB + indice: 0.54MB + motore MyISAM
wp_wc_order_tax_lookup: Dati: 0.54MB + indice: 0.62MB + motore MyISAM
wp_wc_product_meta_lookup: Dati: 0.01MB + indice: 0.02MB + motore MyISAM
wp_wc_reserved_stock: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wc_tax_rate_classes: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_wc_webhooks: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wdp_orders: Dati: 0.05MB + indice: 0.05MB + motore InnoDB
wp_wdp_order_items: Dati: 0.05MB + indice: 0.06MB + motore InnoDB
wp_wdp_rules: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wfblockediplog: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wfblocks7: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wfconfig: Dati: 1.47MB + indice: 0.00MB + motore InnoDB
wp_wfcrawlers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wffilechanges: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wffilemods: Dati: 17.55MB + indice: 0.00MB + motore InnoDB
wp_wfhits: Dati: 0.09MB + indice: 0.05MB + motore InnoDB
wp_wfhoover: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wfissues: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_wfknownfilelist: Dati: 7.52MB + indice: 0.00MB + motore InnoDB
wp_wflivetraffichuman: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wflocs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wflogins: Dati: 0.06MB + indice: 0.03MB + motore InnoDB
wp_wfls_2fa_secrets: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wfls_settings: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wfnotifications: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wfpendingissues: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_wfreversecache: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wfsnipcache: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wfstatus: Dati: 0.13MB + indice: 0.09MB + motore InnoDB
wp_wftrafficrates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_bundled_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_bundled_items: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woos_search_trends: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wpas_index: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wpml_mails: Dati: 106.02MB + indice: 0.00MB + motore InnoDB
wp_wps_hit: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_wps_index: Dati: 0.95MB + indice: 1.63MB + motore MyISAM
wp_wps_key: Dati: 0.12MB + indice: 0.18MB + motore MyISAM
wp_wps_object_type: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_wps_query: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wps_uri: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wps_user_agent: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wsal_metadata: Dati: 31.06MB + indice: 24.75MB + motore InnoDB
wp_wsal_occurrences: Dati: 1.50MB + indice: 1.81MB + motore InnoDB
wp_wt_iew_action_history: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wt_iew_cron: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wt_iew_ftp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wt_iew_mapping_template: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_yith_wcwl: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_yith_wcwl_lists: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_yith_ywrac_email_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_yoast_indexable: Dati: 2.50MB + indice: 1.34MB + motore InnoDB
wp_yoast_indexable_hierarchy: Dati: 0.14MB + indice: 0.20MB + motore InnoDB
wp_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_yoast_prominent_words: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_yoast_seo_links: Dati: 0.49MB + indice: 0.11MB + motore MyISAM
wp_yoast_seo_meta: Dati: 0.05MB + indice: 0.05MB + motore MyISAM

### Post Type Counts ###

acf_fw_form: 1
attachment: 581
bnfw_notification: 1
custom_css: 2
custom_order_status: 2
customize_changeset: 28
et_body_layout: 10
et_footer_layout: 1
et_header_layout: 13
et_pb_layout: 64
et_template: 56
et_theme_builder: 1
ifso_triggers: 4
nav_menu_item: 48
oembed_cache: 4
page: 42
popup: 1
popup_theme: 8
post: 41
product: 71
revision: 443
shop_coupon: 30
shop_order: 8706
shop_order_refund: 19
shopmagic_automation: 1
wccf_checkout_field: 2
wishlist: 1
yith_wcps_type: 13

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (57) ###

ManageWP - Worker: by GoDaddy – 4.9.8
FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.12.0
Advanced Access Manager: by Vasyl Martyniuk <[email protected]> – 6.7.6
Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 3.2.5
Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.5
Antispam Bee: by pluginkollektiv – 2.9.4
CartPops Pro: by CartPops.com – 1.4.5
Classic Editor: by Contributori WordPress – 1.6
Stati personalizzati per ordini WooCommerce: by Tyche Softwares – 2.0.2
Duplica pagina: by mndpsingh287 – 4.4
Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.6

Email Verification for WooCommerce: by WPFactory – 2.1.0
EWWW Image Optimizer: by Exactly WWW – 6.1.8
Fatal Error Notify Pro: by Very Good Plugins – 1.7.5
Feedaty: by Zoorate – 5.0.1
Font Awesome: by Font Awesome – 4.0.0-rc23
If Menu - Visibility control for menu items: by Layered – 0.16.2
If-So: by If So Plugin – 1.5.4.1
LiteSpeed Cache: by LiteSpeed Technologies – 3.6.4
Loco Translate: by Tim Whitlock – 2.5.3
Login or Logout Menu Item: by cartpauj – 1.2.1
Pixel Caffeine: by AdEspresso – 2.3.3
Quform: by ThemeCatcher – 2.13.1
ROI Hunter Easy for WooCommerce: by ROI Hunter Easy – 1.0.9
Scroll Back To Top Button: by Sayful Islam – 2.9.0
ShopMagic for WooCommerce: by WP Desk – 2.26.1
ShortPixel Adaptive Images: by ShortPixel – 2.3.3
ShortPixel Image Optimizer: by ShortPixel – 4.22.2
Show User Registration Date: by Carlos Martínez Romero – 1.0.0
Simple Divi Shortcode: by Fabrice ESQUIROL - Creaweb2b – 1.0
Slider-Carousel-Shortcodes-WC-Product: by Marco Barbadoro – 1.0.0
Social Snap: by Social Snap – 1.1.15
CTX Feed: by WebAppick – 4.4.9
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.12
User Email Verification for WooCommerce: by XLPlugins – 3.5.0
Coupon Affiliates for WooCommerce (Pro): by Elliot Sowersby – 4.7.6
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.9
Pacchetti di prodotti WPC per WooCommerce: by WPClever – 5.7.3
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.7
WooCommerce Checkout Manager PRO: by QuadLayers – 1.3.7
Checkout Manager for WooCommerce: by QuadLayers – 5.3.9
WooCommerce Conversion Tracking: by weDevs – 2.0.8
WooCommerce Stripe Gateway: by WooCommerce – 5.2.3
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.0
WooCommerce Smart Coupons: by StoreApps – 4.7.4
WooCommerce: by Automattic – 5.4.1
Wordfence Security: by Wordfence – 7.5.4
Yoast SEO Premium: by Il Team di Yoast – 16.6
Yoast SEO: by Team Yoast – 16.6.1
WP Activity Log for WooCommerce: by WP White Security – 1.2.2
WP Mail Logging: by MailPoet – 1.9.7
WP Activity Log: by WP White Security – 4.3.1
WP-OK: Tools: by Team WP-OK – 1.7.1
Yoast SEO: WooCommerce: by Team Yoast – 13.9
WP Stagecoach: by WP Stagecoach – 1.4.22
YITH WooCommerce Product Slider Carousel Premium: by YITH – 1.0.48

### Inactive Plugins (1) ###

Query Monitor: by John Blackbourn – 3.7.1

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Must Use Plugins (1) ###

ManageWP - Worker Loader: by GoDaddy –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)
yith_bundle (yith_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #994 - /shop/
Carrello: #396 - /carrello/
Pagamento: #399 - /checkout/
Il mio account: #401 - /account/
Termini e condizioni: #3 - /privacy-policy-3/

### Theme ###

Name: Divi Child
Version: 4.5.6.1601204407
Author URL: https://www.elegantthemes.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.9.4
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: Divi-child/woocommerce/cart/cart.php
Divi-child/woocommerce/checkout/form-checkout.php

### Action Scheduler ###

Operazione annullata: 3
Oldest: 2021-06-22 14:39:35 +0000
Newest: 2021-06-22 14:39:35 +0000

Completato: 7.606
Oldest: 2021-06-07 10:18:14 +0000
Newest: 2021-07-08 10:12:43 +0000

Operazione non riuscita: 14
Oldest: 2021-02-25 16:00:39 +0000
Newest: 2021-03-05 15:51:52 +0000

In attesa: 1
Oldest: 2021-07-08 10:27:43 +0000
Newest: 2021-07-08 10:27:43 +0000

### Status report information ###

Generated at: 2021-07-08 12:15:56 +02:00

Hello, I still need support. Could you please help?