Order status not updating to “complete”.

  • Resolved rudiob

    (@rudiob)


    4 years, 4 months ago

    Hi Guys,

    I’m using Paylike on a site, where we are selling subscription to an online yoga class.

    The problem is, that after payment is completed the order status is “Processing” instead of “Completed”. We need them to be “Completed” because this triggers an automation in Mailchimp.

    On the plugin settings page i set up the following options:
    – checkout mode: Redirect to payment page after order created
    – Capture mode: Instant

    (Also the compatibility mode is checked, but I don’t think it’s relevant).

    Any suggestions?
    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Author ionut.calara

    (@ionutcalara)

    Hi @rudiob, the payment plugin should not change the order status, it only sends a signal that communicates to WooCommerce that the order has been paid. This is to separate concerns, as the order status is not strictly related to payment.

    If you need to have the order automatically completed, I suggest you follow the steps here: https://docs.woocommerce.com/document/automatically-complete-orders/

    I will close this ticket but feel free to reopen if you have any other questions.

    Thank you,
    Ionut

    • This reply was modified 4 years, 4 months ago by ionut.calara.
Viewing 1 replies (of 1 total)
  • The topic ‘Order status not updating to “complete”.’ is closed to new replies.