Order status: pending, later failed

  • Please help us with the following problem.

    As an order is placed and payed by SumUp the following happens:

    • payment taken from the costumer
    • payment arrives to SumUp
      BUT
    • customer doesn’t get any email about the placed order
    • payment status changes to “before payment” (pending payment?)
    • and after a few hours payment status changes to “canceled”

    As I check the order, I see the followings:
    “SumUp checkout id: xxxxxxxxxxxxx”
    And later:
    “Unpaid order canceled – time limit reached. Order status was Before Payment, then Canceled.”
    The error log looks like:
    “
    ==== SumUp Version: 2.5 ====
    Client ID: xxxxxx
    === Start Log ===
    Missed $checkout_data on Thank You. Merchant Id: #####. Order ID: xxxx $checkout_data:
    === End Log ===

    Woocommerce : 8.8.3
    WordPress: 6.5.3
    Creating an account during checkout is disabled

    • This topic was modified 6 months, 2 weeks ago by kovka01.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author sumup

    (@sumup)

    Hey,
    We’re sorry you are having an issue with the plugin.
    In order to provide more support, if possible send us an email with all detailed data (transaction code, checkout id) to our official support channel  [email protected] using the email connected to your SumUp Account.

    Thank you,
    SumUp support

Viewing 1 replies (of 1 total)
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