• Resolved Ameer hamza

    (@ameer-hamza)


    Thank you for great plugin,
    i am using this plugin with woo subscription for recurring payments but first time its charging the customer but on recurring payments it fails. In order note it is printing this error

    Stripe Transaction Failed (Your card was declined.) Order status changed from Pending payment to Failed.

    this is the 2nd recurring order that is being denied on my website.

    Here is the change log

    04-05-2018 @ 12:37:25 - ====Start Log====
    Info: Begin processing subscription payment for order 44021 for the amount of 49.99
    ====End Log====
    
    04-05-2018 @ 12:37:25 - ====Start Log====
    charges request: Array
    (
        [currency] => usd
        [amount] => 4999
        [description] => Website Name - Order 44021
        [capture] => true
        [expand[]] => balance_transaction
        [metadata] => Array
            (
                [customer_name] => blah blah
                [customer_email] => [email protected]
                [order_id] => 44021
                [payment_type] => recurring
                [site_url] => https://blahblah.com
            )
    
        [customer] => keyhereandthere
        [source] => src_here
    )
    
    ====End Log====

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    That error is thrown when the processor or bank declines the charge, and is not a plugin error.

    You’d want to check with Stripe to see why the cards are being declined, if you think that they should not be declining.

Viewing 1 replies (of 1 total)
  • The topic ‘Order Status “Pending Payment” for Recurring Payments’ is closed to new replies.