Order status & “processing renewal order” email

  • Resolved roelvdp

    (@roelvdp)


    5 years, 11 months ago

    We’re experiencing problems with the automatic WooCommerce e-mails when processing renewal payments through SEPA with Mollie’s recurring payments.

    The automatic “processing renewal order” e-mail, sent to the customer upon succesful payment, is not sent for recurring renewal orders paid for with a recurring payment through SEPA. For renewals using credit card for their recurring payment there seems to be no problem.

    I suspect this is linked to the way statusses are updated in the SEPA recurring payment process.

    This is problematic for us, since we’re automatically attaching PDF Invoices to these processing renewal order e-mails. If the mail is not sent, the invoice is not generated (and the client does not receive any).

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor davdebcom

    (@davdebcom)

    Hi Roel

    As far as I know we don’t set the emails. We just change the status. Do the renewal payments for SEPA payments get the final status eventually? It does take longer for the status to update with SEPA payments.

    Kind regards
    David

    Thread Starter roelvdp

    (@roelvdp)

    Hi David,

    The e-mails are indeed sent natively by WooCommerce, not through the Mollie plugin. But since the sending is linked to order status, I suspect that there is some incompatibility between these e-mails and how Mollie handles the status.

    Order status is eventually set to “processing” if the payment has succeeded. It goes through some stages first though (I think it first goes to “cancelled” and then to “processing” as soon as the payment arrives? Not clear to me).

    Since there is no problem for credit card renewal payments (which go through different status sequences it seems) I do think it’s due to how status is handled for SEPA renewals.

    Thread Starter roelvdp

    (@roelvdp)

    Fyi, in the order notes the first message after successfull recurring SEPA payment is:
    “Order contains Mollie payment method, but not a valid Mollie Order ID. Processing capture canceled.”

    EDIT: the note also appears for renewal orders paid for with credit card (recurring), but for those orders there seems to be no problem to send to e-mails.

    • This reply was modified 5 years, 11 months ago by roelvdp.
    Plugin Contributor davdebcom

    (@davdebcom)

    Can you email me on [email protected]?

    Thread Starter roelvdp

    (@roelvdp)

    Update: this seems to have been resolved through a WooCommerce update (v 3.5.7)

    Plugin Contributor davdebcom

    (@davdebcom)

    Great, thanks for updating me!

Viewing 6 replies - 1 through 6 (of 6 total)
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