Order Status Rules not working…

  • Resolved lilly1995

    (@lilly1995)


    2 years, 3 months ago

    Hello. I’m wondering if you can help me please. I had installed the “Order Status Rules for WooCommerce” plugin on my woocommerce site — And for now I am going to use it just for ‘1’ Total Rule for now. But it doesn;t look like its working.

    My orders by dafault come in and hit status “on hold”. but I want it to change status to “Processing” after 1 min….. so, this is what I did.

    #1) Under ‘General’ tab, I checked box that says: Enable plugin. For “Total rules” I Left on 1. But under “Run all rules now”, I DIDN’T check the box that says ‘Run’. Am I supposed to do that?….

    #2) Under ‘Rule #1′ tab, I enabled rule #1, and set these status as such…. Status from: On hold… and Status to: Processing. And set Time trigger to 1 min
    then for Payment gateways, I set as Paypal standard. And for under Order Dates: “Date created after” field — i put in: ’08/20/2022’

    I did’t touch anything else, and clicked save. But it is not working, The orders are staying “on hold” status, and not redirecting to processing after 1 minute. Did I forgot something?

    Thanks in advance,
    Lily

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @lilly1995,

    I am really sorry to know you are having problems.

    I have escalated this with our development team. They will get back to you as soon as they can.

    Kind regards,
    Moshtafizur

    Plugin Author Algoritmika

    (@algoritmika)

    Hi @lilly1995,

    There is “Use WP cron > Interval” option in “WooCommerce > Settings > Order Status Rules > Advanced” – by default it’s set to “Once hourly”. This means that our plugin goes through the orders once per hour and checks if the status needs to be changed for any of them. Try setting this option to e.g. “Once every minute” – I believe this should solve it.

    Please give it a try and let me know what you think.

    Thread Starter lilly1995

    (@lilly1995)

    Hey @algoritmika,

    Thank You so much! that actually did solve the problem.
    But I do have another question, if you can help me please.

    I may upgrade, but \besides multiple riles, is there any other
    benefits that this offers?…

    Thanks! ??

Viewing 3 replies - 1 through 3 (of 3 total)
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