order status showing as completed and not as processing

  • Hi team,

    My website was working fine, but I have been experiencing payment issues for the past few days.
    Whenever someone tries to place an order at my site, they can see the checkout page payment methods are also visible however after selecting the payment method, the payment page does not pop up and an order is created.

    The problem is not with the gateway I have checked the settings and tried uninstalling and reinstalling the gateways and tried using a different gateway which I have, as it is happening with every gateway. Even for cash-on-delivery orders, when the user selects that the user is not getting any order ID at the checkout page, they are only seeing “thank you for shopping.” However, this was not the case before.

    There’s one more problem in the admin problem which I think is happening because of this payment issue, whenever I receive an order it is directly going to the completed status due to which I am not getting any notifications and the order is not synced with my shipping app.
    Previously whenever I used to receive an order it shows as processing.

    Can you help me out in resolving these two issues?

    Thank you.

    My system status report :-

    [ SNIP! ]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @rawat11 Copying that data here will not and cannot work here. It just creates a mess that has no value.

    Please use https://pastebin.com/ or https://gist.github.com/ or the like instead and share a link to that paste in reply here.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello rawat11,

    Thank you for contacting WooCommerce support.

    I understand you are facing two issues with payments and order status.
    Let’s focus on the payment issue in this thread.
    If the second issue still appears after that, we can revisit it later on.

    Since the issue occurs with all payment methods, including cash on delivery, I need more details to investigate further. Please share your site’s System Status Report. You can paste it into Pastebin, then share the link here.

    Once I have more information, I will be in a better position to assist you further.

    Best regards.

Viewing 2 replies - 1 through 2 (of 2 total)
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