Order still awaiting payment

Viewing 1 replies (of 1 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @bnicolas,

    Thank you for reaching out.

    I’m sorry to hear you’re experiencing an issue with some orders remaining in the ‘pending payment’ status even after successful payment through Stripe. This is quite unusual, but I’ll be happy to help troubleshoot the issue.

    I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs. You could copy and paste your reply here or paste it via?https://gist.github.com/?and send the link here.

    Once we have more information, we’ll be able to assist you further.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.

Tags