Order stuck at ‘Pending Payment’

  • Resolved 46n2

    (@46n2)


    6 years, 9 months ago

    Renewal orders are getting stuck on Pending Payment despite being successfully changed. This happens with both PayPal and Authorize.net, though each exhibits slightly different behavior.

    Authorize.Net – The following note is added to the order, but the status remains ‘Pending Payment’. Order status changed from Pending payment to Completed.

    PayPal – No note is added to the order and the status remains Pending Payment. Our PayPal dashboard indicates that payment was successful.

    WordPress Version: 4.9.6
    WooCommerce Version: 3.4.2
    WC Subscriptions Version: 2.2.21

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @46n2,

    Could you please let us know which version of Subscriptions for WooCommerce plugin you are using?

    Thread Starter 46n2

    (@46n2)

    Based on the current version of your plugin it looks like I have confused it with one having a similar name. I’ll reach out to their support instead.

Viewing 2 replies - 1 through 2 (of 2 total)
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