Order subtotal is being misscalculated when the plugin is active

  • Hello WP Clever Team,

    We have encountered an issue where the “WPC Free Gift Coupons for WooCommerce” plugin is affecting the Order Subtotal calculation in the cart, mini-cart, and checkout pages.

    In our WooCommerce settings, we have configured the prices to include tax, and everything functions correctly until we activate the WPC Free Gift Coupons plugin. Once the plugin is activated, the subtotal calculation seems to be incorrect.

    Here is a video explaining the issue in detail: https://www.awesomescreenshot.com/video/30116226?key=21a8fcc7e9745ce031e9a1c1b2f0725d

    Is this a known issue? What steps can we take to resolve it?

    Thank you for your assistance.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Janilyn T

    (@janilyn409)

    Hi @pgjteamq ,

    I checked your staging site, however, it required a password so I couldn’t go further.

    I tested this plugin on our test site and live demo. It is working properly on both sites: https://prnt.sc/O-Bk2z-5s__P. You can also check it on your own here: https://demo.wpclever.net/wpcfg/. We only install WooCommerce and WPC plugins on our test site and live demo. So I doubt that this might be triggered by an incompatibility issue.

    In order to check, you can:

    1/ Deactivate all other plugins, except WooCommerce and our WPC plugins. Check the functionality to see if it’s working or not.

    2/ Reactivate other plugins one by one to find the source of the conflict.

    3/ Change to our WPCstore theme or any other WooCommerce specialized theme to check.

    Best regards.

    Thread Starter pgjteamq

    (@pgjteamq)

    Hello Janilyn, thank you for your reply.

    I saw your demo, I bealive there are no taxes active in your environment, right?

    We created a clean wordpress instalation with a default theme (twenty-twenty-four), then we configured the taxes and we were able to replicate the issue. Here is the video: https://drive.google.com/file/d/1pI8UHO8Xboj1AcoBCh64GMjhuBxMmhIF/view?usp=sharing

    Thread Starter pgjteamq

    (@pgjteamq)

    Hello there, please let us know if this issue is being reviewed. We have realized that it is exclusively related to the taxes. Even when the order is made the free gift item gets displayed with the tax value only. It is only visual though, but it can be very confusing for the client.

    Note: The “Free product” is the free gift that gets added with a coupon

    • This reply was modified 3 months, 1 week ago by pgjteamq.
    Plugin Support Janilyn T

    (@janilyn409)

    Hi @pgjteamq ,

    Thanks for the feedback. I’ve sent a report about the issue with the tax on subtotal when activating our plugin to our developers.

    About the issue with the gift item price, I think this can be a conflict with something external, maybe the theme. You can see in my image here that the gift product has $0 price in cart: https://prnt.sc/EIX92A5_u5fS

    Could you kindly check it again with a different theme? Such as one of our WPC themes here https://profiles.www.ads-software.com/wpclever/#content-themes or any WooCommerce specialized theme ie. Storefront. 2024 is a default theme, but not specialized for WooCommerce.

    Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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