Order tracking page not working unless user is signed in

Hello @davext

Hope you’re doing well!

I am afraid this how the plugin works out of the box. If a product was bought while a user is logged in, a product status can’t be checked while a user is logged out.

If a product was bought by a visitor, it is not possible to check order status from a different browser, even not from the same browser if cookies were cleared.

It will require custom coding to make it work otherwise.

Have a great day!

Kind regards,
Nastia

How can I just allow everyone to access the order status page? I don’t wanna restrict it to any one. Is there something I can or something I can comment out (maybe a cookie checking function)? Thanks you so much for your help ??

I tried editing this line

if ( is_user_logged_in() ) {

in template-function.php to say

if (true || is_user_logged_in() ) {

to make it short circuit and not check if the user is logged in or not and it did not work still.

Hello @davext

Hope you’re doing well!

I am afraid it is not possible to allow to everyone to see the order page. To solve this issue, please consider forcing user registration before purchasing a product. This way all orders will be tracked.

Another way is to force guest users to give their email either way and send order email. Still, this requires a lot of custom coding.

Have a good day and take care!

Cheers,
Nastia

Switched it out with Woocommerce. Your guys’s product has way too many flaws to be working in a production environment. Something that is that easy should not require custom coding. It should be a checkbox in the settings weather to allow tracking for all orders or not.

I got several emails from people that bought a digital product and they couldn’t download it. It doesn’t send them a link in the email and the track your order link doesn’t work unless they have the cookie. So now all purchasers from mobile phones that check out as guests couldn’t download it.

I wish I can continue using the plugin but it’s too unreliable.
Best of luck ??