order with Amazon pay, we will receive a “Failed Order”&”New order”

  • Resolved kimura000

    (@kimura000)


    3 years, 6 months ago

    When a customer places an order with Amazon pay, we will be notified that the order has failed.
    We have introduced Amazon pay on our WordPress Woocommerce.
    When a customer places an order with Amazon pay payment, we will receive notification email “failed order”&“new order”.

    We were able to confirm that the customer successfully completed the payment with Amazon pay in the transaction management of Amazon pay.

    Why do We get “failed order” email?
    Order at our company → Customer logs in on Amazon pay → Payment
    Is it due to a time lag?

    Any feedback appreciated.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @kimura000

    Hope you are doing well!

    Are these failed orders always being created?

    Best,
    Christian

    Thread Starter kimura000

    (@kimura000)

    Hey @christian1983

    Yes, When a customer places an order with Amazon pay, failed orders always being created.
    Do you know the reason?

    Any feedback appreciated.

    Thanks.

    Plugin Support Christian

    (@christian1983)

    Hey @kimura000,

    were you able to reproduce the issue on a staging site?

    try to check the following link conflict test on a Staging site, could be some plugin or even the Theme you are using. We need to isolate the problem first.

    If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    We will be able to help you further there.

    Best,
    Christian

    Plugin Support Sol J. a11n

    (@solstudioim)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Hello @christian1983

    @kimura000’s situation is the same as mine. I’ve done a conflict test but the result is the same.
    see attached file

    I asked Amazon but they said they have no error about this transaction. And there is no same error with other payments, Stripe or Cash on delivery.

Viewing 5 replies - 1 through 5 (of 5 total)
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