• Resolved filippopoggini

    (@filippopoggini)


    On my site all new oreders does not have customer association.
    See my site status below:
    
    
    
     WordPress Environment
    
    WordPress address (URL): https://performanceuniverse.it
    Site address (URL): https://performanceuniverse.it
    WC Version: 8.6.1
    REST API Version: ? 8.6.1
    WC Blocks Version: ? 11.8.0-dev
    Action Scheduler Version: ? 3.7.1
    Log Directory Writable: ?
    WP Version: 6.4.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ?
    WP Cron: –
    Language: it_IT
    External object cache: – Server Environment
    
    Server Info: Apache/2.4.41 (Ubuntu)
    PHP Version: 7.4.3-4ubuntu2.20
    PHP Post Max Size: 500 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.36-0ubuntu0.20.04.1
    Max Upload Size: 500 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ? Il tuo server non ha la classe SoapClient attiva - alcuni plugin gateway che usano SOAP potrebbero non funzionare correttamente.
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database
    
    WC Database Version: 8.6.1
    WC Database Prefix: wp_
    Dimensione totale database: 86.30MB
    Dimensione dati database: 71.98MB
    Dimensione indice database: 14.32MB
    wp_woocommerce_sessions: Dati: 3.02MB + indice: 0.02MB + motore InnoDB
    wp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    wp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    wp_woocommerce_order_items: Dati: 0.14MB + indice: 0.08MB + motore InnoDB
    wp_woocommerce_order_itemmeta: Dati: 1.52MB + indice: 1.88MB + motore InnoDB
    wp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    wp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wp_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    wp_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wp_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    schema_migrations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    v_tcb_lista_ordini_per_attivazioni: Dati: 0.00MB + indice: 0.00MB + motore
    wp_actionscheduler_actions: Dati: 1.16MB + indice: 0.61MB + motore InnoDB
    wp_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    wp_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    wp_actionscheduler_logs: Dati: 0.41MB + indice: 0.31MB + motore InnoDB
    wp_cmplz_cookiebanners: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_cmplz_cookies: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_cmplz_dnsmpd: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_cmplz_services: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
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    wp_e_events: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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    wp_e_submissions_values: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wp_easy_fattura_elettronica: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_easy_fattura_elettronica_intermediari: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_jet_post_types: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_jet_taxonomies: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
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    wp_postmeta: Dati: 17.30MB + indice: 4.89MB + motore InnoDB
    wp_posts: Dati: 4.48MB + indice: 0.58MB + motore InnoDB
    wp_term_relationships: Dati: 0.06MB + indice: 0.05MB + motore InnoDB
    wp_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wp_termmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wp_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wp_usermeta: Dati: 1.44MB + indice: 0.94MB + motore InnoDB
    wp_users: Dati: 0.09MB + indice: 0.05MB + motore InnoDB
    wp_wc_admin_note_actions: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
    wp_wc_admin_notes: Dati: 0.08MB + indice: 0.00MB + motore InnoDB
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    wp_wc_customer_lookup: Dati: 0.08MB + indice: 0.06MB + motore InnoDB
    wp_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wp_wc_order_addresses: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    wp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wp_wc_order_operational_data: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wp_wc_order_product_lookup: Dati: 0.11MB + indice: 0.06MB + motore InnoDB
    wp_wc_order_stats: Dati: 0.08MB + indice: 0.05MB + motore InnoDB
    wp_wc_order_tax_lookup: Dati: 0.06MB + indice: 0.03MB + motore InnoDB
    wp_wc_orders: Dati: 0.02MB + indice: 0.11MB + motore InnoDB
    wp_wc_orders_meta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wp_wc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    wp_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    wp_wc_product_meta_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
    wp_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    wp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    wp_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    wp_wcpicfi_sessions: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    wp_wcs_payment_retries: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
    wp_wfblockediplog: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_wfblocks7: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
    wp_wfconfig: Dati: 2.45MB + indice: 0.00MB + motore InnoDB
    wp_wfcrawlers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_wffilechanges: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_wffilemods: Dati: 8.52MB + indice: 0.00MB + motore InnoDB
    wp_wfhits: Dati: 1.02MB + indice: 0.20MB + motore InnoDB
    wp_wfhoover: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    wp_wfissues: Dati: 0.08MB + indice: 0.06MB + motore InnoDB
    wp_wfknownfilelist: Dati: 4.52MB + indice: 0.00MB + motore InnoDB
    wp_wflivetraffichuman: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    wp_wflocs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_wflogins: Dati: 0.20MB + indice: 0.06MB + motore InnoDB
    wp_wfls_2fa_secrets: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    wp_wfls_role_counts: Dati: 0.00MB + indice: 0.00MB + motore MEMORY
    wp_wfls_settings: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_wfnotifications: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_wfpendingissues: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    wp_wfreversecache: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_wfsecurityevents: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_wfsnipcache: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
    wp_wfstatus: Dati: 0.13MB + indice: 0.11MB + motore InnoDB
    wp_wftrafficrates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_wfwaffailures: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_wpc_accesslocks: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_wpc_login_fails: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_wpforms_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_wpmailsmtp_debug_events: Dati: 6.02MB + indice: 0.00MB + motore InnoDB
    wp_wpmailsmtp_emails_log: Dati: 5.52MB + indice: 1.63MB + motore InnoDB
    wp_wpmailsmtp_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    wp_wpvivid_options: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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    wp_wpvivid_unused_uploads_files: Dati: 0.02MB + indice: 0.00MB + motore InnoDB Post Type Counts
    
    attachment: 91
    bricks_fonts: 4
    bricks_template: 15
    custom_css: 1
    nav_menu_item: 18
    page: 19
    post: 4
    product: 11
    product_variation: 7
    revision: 601
    rp_sub_log_entry: 1242
    rp_sub_subscription: 177
    shop_coupon: 3
    shop_order: 698
    shop_order_refund: 5
    shop_subscription: 158
    slide: 4
    wp_navigation: 1
    wp_paypal_order: 4
    wpcb_snippet_folder: 5
    wpcb_snippet_post: 28
    wps_subscriptions: 2 Security
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ? Active Plugins (14)
    
    Advanced Google reCAPTCHA: di WebFactory Ltd – 1.20
    BricksExtras: di BricksExtras – 1.2.3
    Complianz | GDPR/CCPA Cookie Consent: di Really Simple Plugins – 7.0.4
    Maintenance: di WebFactory Ltd – 4.08
    WooCommerce Stripe Gateway: di WooCommerce – 8.0.1
    Woo Subscriptions: di WooCommerce – 6.0.0
    WooCommerce: di Automattic – 8.6.1
    WooPop -> (Fattura Elettronica): di WooPOP – 5.6.3
    WooPop to FattureIncloud - Receipts: di alfiopiccione – 1.2.0
    WooPop to Fatture In Cloud: di WooPOP – 2.5.5
    Wordfence Security: di Wordfence – 7.11.4
    WP Crontrol: di John Blackbourn e collaboratori – 1.16.1
    WP Mail SMTP Pro: di WP Mail SMTP – 4.0.2
    WPFront Scroll Top: di WPFront Team – 2.2 Inactive Plugins (4)
    
    Easy Fattura Elettronica: di webrook – 2.8.7
    Free Trial Coupon for Woocommerce Subscriptions: di Jahid – 1.0.1
    Jetpack: di Automattic – 13.2.1
    Subscriptio: di RightPress – 3.0.7 Must Use Plugins (3)
    
    Asset CleanUp Pro: Plugin Filtering: di Gabriel Livan – 1.0
    SecuPress COOKIEHASH: di – 2.0
    SecuPress Salt Keys: di – 2.0 Settings
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to Woo.com: ?
    Enforce Approved Product Download Directories: ?
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – WC Pages
    
    Shop base: #2165 - /i-nostri-prodotti/
    Carrello: #635 - /carrello/
    Pagamento: #2319 - /pagamento/
    Il mio account: #2155 - /account/
    Termini e condizioni: #1816 - /termini-e-condizioni-trainer/ Theme
    
    Name: Bricks Child
    Version: (aggiornamento alla versione 0 disponibile)
    Author URL:
    Child Theme: ?
    Parent Theme Name: Bricks
    Parent Theme Version: 1.9.7
    Parent Theme Author URL: https://bricksbuilder.io/
    WooCommerce Support: ? Templates
    
    Overrides: bricks/archive-product.php
    bricks/woocommerce/cart/cart-empty.php
    bricks/woocommerce/cart/cart.php
    bricks/woocommerce/cart/proceed-to-checkout-button.php
    bricks/woocommerce/checkout/form-checkout.php
    bricks/woocommerce/checkout/form-pay.php
    bricks/woocommerce/checkout/order-receipt.php
    bricks/woocommerce/checkout/thankyou.php
    bricks/single-product.php Abbonamenti
    
    WCS_DEBUG: ? No
    Subscriptions Mode: ? Live
    Subscriptions Live URL: https://performanceuniverse.it
    Subscriptions-core Library Version: 6.8.0
    Subscription Statuses: wc-active: 96
    wc-expired: 1
    wc-pending-cancel: 2
    wc-on-hold: 5
    wc-cancelled: 54
    
    WooCommerce Account Connected: ? Yes
    Active Product Key: ? Yes
    Custom Retry Rules: ? Yes
    Custom Retry Rule Class: ? No
    Custom Raw Retry Rule: ? No
    Custom Retry Rule: ? No
    Retries Migration Status: ? Completed
    Report Cache Enabled: ? Sì
    Cache Update Failures: ? 0 non riuscito Impostazione del negozio
    
    Country / State: Italia — Firenze Abbonamenti per gateway di pagamento
    
    Stripe: wc-expired: 1
    wc-active: 85
    wc-cancelled: 51
    wc-on-hold: 5
    wc-pending-cancel: 2
    
    Stripe Addebito SEPA: wc-active: 11
    wc-cancelled: 3 Supporto gateway di pagamento
    
    Stripe: products
    refunds
    tokenization
    add_payment_method
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions
    
    Stripe Addebito SEPA: products
    refunds
    tokenization
    add_payment_method
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions Admin
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    product-linked
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2024-03-19 11:37:15 +01:00
    Options: ?
    Notes: 130
    Onboarding: skipped Action Scheduler
    
    Operazione annullata: 7
    Oldest: 2024-03-01 16:45:03 +0100
    Newest: 2024-03-17 22:00:03 +0100
    
    Completato: 1.281
    Oldest: 2024-02-16 21:18:45 +0100
    Newest: 2024-03-18 17:16:27 +0100
    
    Operazione non riuscita: 290
    Oldest: 2023-03-31 09:40:37 +0200
    Newest: 2023-08-04 11:06:56 +0200
    
    In attesa: 119
    Oldest: 2024-03-18 17:24:28 +0100
    Newest: 2025-03-04 00:07:14 +0100 Status report information
    
    Generated at: 2024-03-18 17:24:41 +01:00
    
Viewing 2 replies - 1 through 2 (of 2 total)
  • Hey there, @filippopoggini! Thanks for contacting us. I’m happy to help you.

    Do you mind sharing some screenshots with us so we can take a look? Please blur or block any sensitive information on them before sharing it here.

    • What do you see under WooCommerce > Orders?
    • Can you please share a screenshot of the order notes on one of those? Here’s an example of what we need: https://snipboard.io/ga15Gu.jpg
    • What do you see under WooCommerce > Settings > Account & Privacy

    • I see you are using Woo Subscriptions, right? Are you able to add a simple product (not a subscription) and run a test order to see if the issue also happens to it?

    Furthermore, please share with us the Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Order without customer’ is closed to new replies.