Hello @forestparks
Thank you for your message.
To better analyze this issue, we would need the entire log from the day of the failed order.
If you do not wish to share this information publicly, we suggest you contact us directly for further assistance. We may need to examine your system report or logs to better understand what’s happening. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.
Additionally, please share your system report by following these steps:
- Navigate to the
WooCommerce / Status
section in your site’s admin panel.
- Click on the
Get system report
button and then click Copy for support
.
- Paste the report into our PrivateBin.
- After uploading, please share the link here so we can review the details thoroughly.
Thank you for your cooperation.
Kind Regards,
Krystian