Ordering ticket list on event page

  • Resolved krikke001

    (@krikke001)


    2 years, 5 months ago

    I have an issue.
    On the event page in the back-end I added several tickets.
    However I cannot drag and drop the tickets for re-ordering!
    Now the order is unlogical en confusion for the enduser.

    I tested with al other plug in disabled and also with other theme selected.
    The issue remains.

    I cannot open a support ticket at ‘the events calender’ since I’m not using the PRO version of the ‘tickets’ plug in.

    Anyone advice on how to solve this or does anyone has similar issue?

    Thx

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello @krikke001,

    Thank you for reaching out to us about this issue, and sorry you are experiencing this.

    Can you go ahead and place a support request for this issue here? I think it will make it easier to help resolve the issue. When you submit the ticket, mention that I asked you to submit the ticket and they can transfer it to me, if they would like.

    Please let us know if you have any questions.

    Thank you so much,
    Chad

    Thread Starter krikke001

    (@krikke001)

    Hi Chad,

    Unfortunally I cannot create a support tickets since this is only for paid licensces.

    Is there a place where I can report this bug?

    Thx for the swift reply,

    Regards,

    Hi @krikke001,

    Thank you for the update.

    That is strange that you are not able to create a support ticket.

    When you go to the support page, scroll to the bottom of the page, click on the “Open a ticket” button, and then in the drop-down, you can choose “Something else”. Once you click on this, a form will open for you to fill out. Go ahead and fill it out and then click on “Submit”. You will get a notification that we only offer premium support to customers with a license. The ticket should still go through. Just be sure to put in the request that I asked you to submit the ticket.

    I hope this helps.

    Thank you,
    Chad

    Thread Starter krikke001

    (@krikke001)

    Hi Chad,

    Thx, I was selecting a different option in the dropdown.
    Without the form appearing.

    Request is send…

    Thx

    Great! Thank you for doing this.

    Have a wonderful day.
    Chad

Viewing 5 replies - 1 through 5 (of 5 total)
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