Orders automatically deleted

Hello,

Can you view order detail pages in the backend by adding
/wp-admin/post.php?post=000&action=edit at the end of your store URL? – replace 000 with your order number (e.g. https://yoursite.com/wp-admin/post.php?post=12345&action=edit)

Also, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Might want to take a look at:

Dashboard > WooCommerce > Settings — and click on the “Accounts and Privacy” tab.

Scroll to “Personal data retention”, as here’s where the settings for how long the store would be keeping personal data such as orders and user accounts.

Do let us know if this is works! ??

Thanks, and when i leave the field with no information it just keeps the info for ever?

@stijnmscheper Yeps! That’s what I’ve noticed in some of my legacy sites (old stores set up from many years ago where the values were left empty!) ??

It’s still dependent on how the data protection (or data retention period) policy of your country (or places you’re serving) is.

Hope this tip helps!

Hi there,

Thanks to daniel_richard that pointed out those settings for personal data retention. It seems that this is why your orders were removed after exactly three months.

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.