Orders being placed with no payment

  • On the site when a user proceeds to payment, the system marks the order as “completed” and the admin gets a notice the order was placed. However, the user simply needs to not fill out payment information and they get their order for free. Is there something we are doing wrong here? Looks like what is happening is that the order is marked as done at the time the site jumps off to Authorize INSTEAD of being marked complete when the user returns from Authorize on a successful transaction.

    https://www.ads-software.com/plugins/authorizenet-payment-gateway-for-woocommerce/

Viewing 1 replies (of 1 total)
  • Plugin Author Eshan Varma

    (@ishanverma)

    1. When user is redirected to payment gateway order is created and marked as PENDING.
    2. when user comes from gateway after successful payment order is marked as PROCESSING.
    3. when user goes out/close from gateway without paying order is still PENDING
    4. when user card gets declined and user comes back to site order get CANCELLED and user can try to pay again.

    when order is in PROCESSING you have manually mark it as complete when your product is shipped/delivered.

    On every order placed (payment paid) admin receives an email confirmation of order with list of products.

    If above is not happening, your site has something wrong going on. and is not woocommerce or this plugin issue.

    do you have any other gateway plugin installed as well ??? can you provide access to site admin section for review.

    For privacy of login details use contact form at wuxxa.com

    Thanks
    Ishan

Viewing 1 replies (of 1 total)
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