Orders do not appear in the backoffice between two dates.

Can someone help me ?

Hi, I really need help, I’m really stuck on this one…

Hey @viccvanco,

When you view the order details in Stripe, it should list the WooCommerce order number. Are you able to view that order directly? You can use a URL like this to edit a specific order.

https://site.com/wp-admin/post.php?post=292&action=edit

Just replace site.com with your site URL and 292 with the order number. What happens when you view one of these orders directly?

Let us know and we’ll go from there.

Hi,

I did that and my message is: “Not available.”

Let’s do this. Go to WooCommerce.com and “purchase” the free Stripe extension there.

https://woocommerce.com/products/stripe/

Then open up a new ticket and select “Stripe” as the product. Fill in the form and mention that editing the order by the URL returns a “Not available” error.

https://woocommerce.com/my-account/create-a-ticket/

Thanks!

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.