Orders do not go through / Unknown error connecting to PayPal. Status code: 0

  • Resolved dervonz

    (@dervonz)


    8 months, 3 weeks ago

    It seems every third order has these errors..

    The payment could not be processed. Please try again or contact the shop administrator. [Error] Unknown error connecting to PayPal. Status code: 0. PayPalGateway.php:633 [Error] Unknown error connecting to PayPal. Status code: 0. OrderEndpoint.php:584 Order status changed from payment pending to failed.

    Wondering because we hadn’t that problem with 2.5.3 and earlier.
    If the customers try again – sometimes it works.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @dervonz

    Thanks for reaching out to us, we’re here to help.

    This issue stems from a difficulty in connecting your site with PayPal’s servers. It might be due to network problems or issues on PayPal’s end. Our team and I also couldn’t fully onboard the sandbox account today, which suggests there might be a partial service outage.

    To begin troubleshooting, I recommend using the “Simulate” and possibly the “Resubscribe” buttons available in the “Connection” tab of the plugin settings page. These actions can help identify and possibly resolve any immediate connectivity or configuration issues. If these steps do not resolve the problem, you might consider disconnecting and then re-onboarding your account using the onboarding wizard provided in the plugin.

    Additionally, I suggest enabling the “Logging” function for a more detailed analysis. You can enable logging through the “Connection” tab in your plugin settings. Once enabled, every transaction will generate a log entry, which can be accessed by navigating to WooCommerce > Status > Logs, and then selecting “woocommerce-paypal-payments-[…]” from the dropdown menu. These logs can provide valuable insights into what might be causing the payment processing issues.

    With the new logs, we will be in a better position to address the situation more accurately. Please provide those log entries on our PrivateBin. After uploading, send us the link, so we can review them in detail.

    If you do not wish to share this information publicly, we suggest you contact us directly for further assistance. We may need to examine your system report or logs to better understand what’s happening. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

    Kind Regards,
    Krystian

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello?@dervonz

    Since we haven’t heard back from you, we’ll assume everything is working as needed.

    If you have any more questions, feel free to start a new thread or directly reach out for help. You can get support by opening a ticket with our service desk here: Request Support. Please include this thread’s URL in your ticket for reference.

    Regards,
    Krystian

Viewing 2 replies - 1 through 2 (of 2 total)
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