Orders failing to retrieve error

  • Resolved anshuak47

    (@anshuak47)


    1 year, 6 months ago

    I am getting this error whenever someone is trying to place the orders on the site This is the error I am getting.

    Could not retrieve order. This browser may not be supported. Please try again with a different browser. CreditCardGateway.php:392


    WordPress Environment

WordPress address (URL): https://johnnahensley.com
    Site address (URL): https://johnnahensley.com
    WC Version: 7.7.0
    REST API Version: ? 7.7.0
    WC Blocks Version: ? 10.0.4
    Action Scheduler Version: ? 3.5.4
    Log Directory Writable: ?
    WP Version: 6.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

Server Environment

Server Info: nginx
    PHP Version: 7.4.33.2
    PHP Post Max Size: 100 MB
    PHP Time Limit: 43300
    PHP Max Input Vars: 10000
    cURL Version: 7.81.0
    OpenSSL/3.0.2

SUHOSIN Installed: –
    MySQL Version: 5.7.41-44-log
    Max Upload Size: 50 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

Database

WC Database Version: 7.7.0
    WC Database Prefix: f3gffef_
    Total Database Size: 92.81MB
    Database Data Size: 82.66MB
    Database Index Size: 10.15MB
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Post Type Counts

attachment: 161
    custom_css: 1
    customize_changeset: 3
    fl-builder-template: 26
    fl-theme-layout: 11
    mailpoet_page: 1
    nav_menu_item: 27
    oembed_cache: 4
    page: 19
    post: 62
    product: 3
    revision: 25
    shop_order: 34
    wp_global_styles: 1

Security

Secure connection (HTTPS): ?
    Hide errors from visitors: ?

Active Plugins (23)

Gravity Forms: by Gravity Forms – 2.7.6
    Custom Dashboard & Login Page - AGCA: by Cusmin – 7.1.5
    Antispam Bee: by pluginkollektiv – 2.11.3
    BackupBuddy: by iThemes – 8.8.3
    Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.6.3.3
    Beaver Themer: by The Beaver Builder Team – 1.4.5.1
    Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.35.4
    PowerPack for Beaver Builder: by IdeaBox Creations – 2.30.0
    Classic Editor: by WordPress Contributors – 1.6.3
    iThemes Security Pro: by iThemes – 7.3.4
    MailPoet Premium: by MailPoet – 4.15.0
    MailPoet: by MailPoet – 4.15.0
    MainWP Child: by MainWP – 4.4.1.1
    Rank Math SEO PRO: by Rank Math – 3.0.31
    Rank Math SEO: by Rank Math – 1.0.114
    User Role Editor: by Vladimir Garagulya – 4.63.3
    WooCommerce Stripe Gateway: by WooCommerce – 7.4.0
    WooCommerce PayPal Payments: by WooCommerce – 2.0.4
    WooCommerce: by Automattic – 7.7.0
    WooPack for Beaver Builder: by Team IdeaBox - Beaver Addons – 1.5.3
    WordPress Importer: by wordpressdotorg – 0.8.1
    WP File Manager: by mndpsingh287 – 7.1.9
    Smush: by WPMU DEV – 3.12.6

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Akismet Anti-Spam: by Automattic – 5.1
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advanced-cache.php: advanced-cache.php

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Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
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    WP Engine Security Auditor: by wpengine – 1.0.10
    WP Engine System: by WP Engine – 5.0.1

Settings

API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –

WC Pages

Shop base: #110710 - /store/
    Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: #110713 - /my-account/
    Terms and conditions: ? Page not set

Theme

Name: Beaver Builder Child Theme
    Version: 1.0
    Author URL: https://www.fastlinemedia.com
    Child Theme: ?
    Parent Theme Name: Beaver Builder Theme
    Parent Theme Version: 1.7.13
    Parent Theme Author URL: https://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page
    WooCommerce Support: ?

Templates

Overrides: –

WooCommerce PayPal Payments

Onboarded: ?
    Shop country code: US
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: ?
    Vault enabled: ?
    Logging enabled: ?
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: ?

Admin

Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page

Disabled Features: product-block-editor
    minified-js
    new-product-management-experience
    product-variation-management
    settings

Daily Cron: ? Next scheduled: 2023-05-12 18:18:32 -04:00
    Options: ?
    Notes: 81
    Onboarding: completed

Action Scheduler

Complete: 3,918
    Oldest: 2023-04-11 20:32:10 -0400
    Newest: 2023-05-12 10:50:55 -0400

Failed: 152
    Oldest: 2023-04-20 14:18:44 -0400
    Newest: 2023-05-10 09:24:01 -0400

Pending: 3
    Oldest: 2023-05-12 10:52:55 -0400
    Newest: 2023-05-13 21:15:28 -0400

Status report information

Generated at: 2023-05-12 10:51:19 -04:00
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Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @anshuak47 ,

    Thanks for reaching out!

    I understand you’re seeing an error suggesting you try a different browser to place an order.

    To clarify, does the issue persist when you try placing an order in a different browser?

    Also, is this happening with all the payment gateway options active on the site, or only a specific one?

    Can you please enable Cash On Delivery (COD) payment method under?WooCommerce → Settings → Payments?and see if you’re able to place an order using that method?

    Additionally, kindly share a screenshot of the error as it appears on your website.

    Snipboard.io can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in your reply.

    Cheers!

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @anshuak47 ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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